
ShipStation tracking numbers are a crucial aspect of the shipping process, allowing you to keep tabs on your packages as they make their way to customers.
ShipStation generates tracking numbers automatically when you print a shipping label.
Having a tracking number provides visibility into the package's journey, from the moment it's picked up by the carrier to its delivery.
With ShipStation, you can easily access and print shipping labels, which then generate tracking numbers.
What Is
ShipStation is an all-in-one shipping software for e-commerce that helps online retailers manage their parcel shipping and e-commerce fulfillment.
It's a multi-carrier eCommerce shipping solution that integrates with over 40 sales gateways, including Amazon, eBay, and Shopify.
ShipStation works under scan-based workflows that automate several logistic processes, making it easier to manage your business.
The software connects with leading integrated shipping companies worldwide, including DHL, FedEx, UPS, and other carriers.
ShipStation's robust capabilities make it an all-in-one integrated venue that can handle most of the relevant tasks critical to running your store.
You can import order references from more than 40 sales gateways and add a carrier to import your orders from selected sales channels.
This makes it easier to track your marketplace operations within one interface.
ShipStation makes it easy to generate shipping labels and connect with many shipping providers, like USPS.
You can also add branding information to your shipping labels and process orders straightaway by using batch printing of packaging labels at once.
The one-click return management feature prints a return label for every package, making it a convenient solution for handling returns.
Tracking Numbers
Tracking numbers are the key to keeping your customers in the loop. They're like a magic ticket that provides the information you need to update your customers on the status of their packages.
ShipStation stores the tracking number in the order grid sidebar, order details, shipment grid, and in the shipment details. Next to each tracking number is an icon that represents the delivery status of that shipment.
On rare occasions, you may find this icon indicating a delivery exception. Click the tracking number for further details on the carrier's tracking page.
To view the shipment record, go to the Shipments tab. You'll see the tracking number listed under a header, such as "Track This Order" or "Track Your Package." Click the "Shipment" in the Shipment list to expand its details, and you'll spot the tracking number listed on the pop-up of the tracking event.
You can also direct to the link to track right on the carrier's tracking page in the pop-up. To update tracking, select the shipments in the shipping grid and click the update tracking button. This will fetch the data from the carrier and update the status in ShipStation.
To give your customer a branded tracking experience, enable the branded tracking feature in your store settings. This will direct your customer to a page with your store's branding instead of the carrier's default tracking page.
Here's where you can find the tracking number on ShipStation:
- Under a header, such as "Track This Order" or "Track Your Package"
- In the shipment details, listed on the pop-up of the tracking event
- Next to each tracking number, represented by an icon that shows the delivery status of that shipment
By following these steps, you'll be able to keep your customers informed and satisfied with their shipping experience.
Tracking Requirements and Status

ShipStation stores the tracking number in multiple places, including the order grid sidebar, order details, shipment grid, and shipment details, making it easy to keep track of your shipments.
You can view the shipment record by going to the Shipments tab, where you'll find the tracking number next to an icon representing the delivery status of that shipment.
On rare occasions, you may see a delivery exception icon, which you can click to view further details on the carrier's tracking page.
To update tracking, select the tracking numbers in the shipping grid and click the update tracking button, which will fetch the data from the carrier and update the status in ShipStation.
You'll find precise information about your tracking number on the tracking page, which can be accessed by looking for the following options:
Requirements
To track your packages with ShipStation, you'll need to meet some basic requirements. The Tracking endpoint is only available on the Advanced plan or higher, so make sure you're subscribed to that level of service.

You'll also need to specify the carrier_code and tracking_number of the package in the endpoint. This is a crucial piece of information that ShipStation needs to retrieve the tracking data.
For tracking shipments not created via ShipStation API, the carrier must still be connected to the ShipStation API account. This ensures that ShipStation can access the necessary information to display the tracking status.
Here are the key requirements to keep in mind:
- The Tracking endpoint is only available on the Advanced plan or higher.
- You must specify the carrier_code and tracking_number of the package in the endpoint.
- For tracking shipments not created via ShipStation API, the carrier must still be connected to the ShipStation API account.
Status Codes
Status Codes are a crucial part of tracking requirements, and understanding them can make a big difference in getting your packages delivered on time.
The status_code and status_description fields work together to give you a clear picture of where your package is. For example, if the status_code is IT, it means the package is In Transit, which corresponds to the tracking_status of in_transit.
Here are the different status codes and their corresponding tracking statuses:
Knowing the right status code can save you time and frustration when tracking your packages. For instance, if the status_code is NY, it means the package is Not Yet In System, which means it's still in transit.
Tracking and Shipping
Tracking your ShipStation orders is a breeze, and you can find the tracking number in multiple places, including the order grid sidebar, order details, shipment grid, and shipment details. The tracking number is also accompanied by an icon that represents the delivery status of that shipment.
You can update tracking by selecting the tracking numbers in the shipping grid and clicking the update tracking button. This will fetch the data from the carrier and update the status in ShipStation.
ShipStation stores the tracking number in various places, making it easy to keep track of your shipments. To view the shipment record, go to the Shipments tab.
To create a branded tracking experience for your customers, go to the store settings, store setup, then click edit for one of your stores. From there, click the tracking page tab and select branded tracking page to enable the feature.
If you need to ship multiple packages, ShipStation makes it easy to create a multi-package shipment. You can add as many packages as you want, and even select the down arrow to add multiples of 5, 10, or 15 at once.
Here are the steps to create a multi-package shipment:
- Click the + sign next to the package drop-down menu in the Configure Shipment Widget.
- ShipStation will load the Multi-Package Shipment editor.
- Set the weight, insurance, dimension option for the first package.
- Click “Duplicate” with the same shipping options to add another package, or the “Add Package” to add another package.
- Repeat step 4 to add as many packages as you want.
- Finish the process by clicking the Save Packages.
On rare occasions, you may find an icon indicating a delivery exception. Click the tracking number for further details on the carrier’s tracking page.
Integration and Compatibility
ShipStation supports multiple carriers, including USPS, UPS, and FedEx, allowing you to easily print labels and track packages.
You can also integrate ShipStation with various e-commerce platforms, such as Shopify, Etsy, and eBay, to streamline your shipping process.
ShipStation's API and webhooks enable seamless integration with other tools and services, making it a versatile solution for online sellers.
Dropshipping Compatibility
ShipStation is compatible with dropshipping, thanks to its partnership with SPS commerce. This partnership bridges the gap between online stores and 3rd party fulfillment centers, making it easy to outsource shipments.
ShipStation's system helps regulate the automation of the drop-ship operation by allowing a dynamic exchange of information between trading partners. This ensures compliance with regulations and standards.
Selling channels sync all orders, making multi-channel selling a breeze. This system is particularly helpful for those who sell on multiple platforms.
The data exchange with EDI secures requests from retailers straight into the supplier's ERP dropshipping system. This streamlines the dropshipping process and reduces errors.
Rollo Printer Compatibility
The Rollo printer is a versatile option for sellers who want flexibility in their shipping process. It's compatible with all major shipping platforms.
You can easily integrate your Rollo printer with FedEx, USPS, and UPS, making it a convenient choice for businesses that use these services.
The Rollo printer also works seamlessly with online marketplaces like Amazon, Etsy, and eBay. This means you can print shipping labels directly from your Rollo printer without any hassle.
Shipping software like ShippingEasy, ShipStation, Shippo, and ShipWorks are also compatible with the Rollo printer. This allows you to manage your shipping process from a single platform.
Whether you're a small business or a large enterprise, the Rollo printer's compatibility with various shipping platforms makes it an attractive option.
Automation and Notifications
ShipStation automatically sends tracking numbers to customers, which is a huge time-saver.
This feature informs your selling channel when an order has been shipped, making it easier to manage your orders.
With automatic shipment notification emails, you can send tracking details to customers right after a label has been purchased for their order.
Responding to customer calls and sending tracking emails is far more efficient when you use ShipStation's tracking feature.
Generating and Managing Tracking Numbers
ShipStation automatically syncs your orders from WooCommerce once your shipping carriers are connected.
This means you don't have to manually enter tracking numbers for each shipment. ShipStation takes care of it for you.
After an order is processed, ShipStation generates a tracking code for the shipment. This tracking code is associated with the specific order.
Number
Not giving a customer a USPS tracking number is unthinkable, especially after the pandemic made online shopping for necessities a norm.
The pandemic changed the way people shop online, and now customers expect to see tracking numbers for their packages.
Tracking numbers are the magic ticket to keeping customers in the loop, and they're essential for customer satisfaction.
Having good shipping software that partners with major shippers to offer deep industry discounts is vital for e-commerce entrepreneurs.
ShipStation is a shipping software that offers features like auto-tracking shipments, updates tracking, and updates fulfillment status.
As soon as you create the shipping label, ShipStation sends shipping notification to your selling channel.
Clicking "add a tracking number to ShipStation" and entering the number makes the tracking status appear on the screen next to the ShipStation tracking number.
The ShipStation tracking link takes you to the ShipStation tracking page URL, where you can track your package.
Continuous package tracking is a high priority for increasing customer satisfaction, and ShipStation delivers on this.
How to Create a Return Label
Creating a return label on ShipStation is a straightforward process. You can create a return label for an entire shipment or select items.
To start, go to Shipments and select the order you want to create a return label for. Then, click Create a Return. This will allow you to specify the items to be returned and provide a reason for the return.
You can also make adjustments to the return shipping info here. Once you've selected the items and specified the reason for the return, choose to download the return label yourself or send a copy straight to your customer's email.
Finally, click "Authorize" to generate your return label.
Generate Codes
Generating tracking codes is a crucial step in the shipping process, and it's great that ShipStation makes it easy for you. ShipStation will automatically sync your orders from WooCommerce once your shipping carriers are connected.
This means you can focus on other tasks while ShipStation takes care of generating tracking codes. After an order is processed, ShipStation will generate a tracking code for the shipment, which will be associated with the specific order.
This tracking code is a unique identifier that helps you keep track of your shipments and ensures that your customers receive updates on the status of their orders.
Sources
- https://www.ordoro.com/shipstation-tracking
- https://www.shipengine.com/docs/tracking/
- https://www.ecompath.com/articles/shipstation-tracking
- https://community.shipstation.com/t5/ShipStation-Features/Putting-a-tracking-link-into-an-email/m-p/12733
- https://wp-sms-pro.com/resources/how-to-use-tracking-code-in-sms-with-shipstation/
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