
Importer of record services have become a game-changer for businesses importing goods into the US, allowing them to avoid the complexities of US customs regulations.
By partnering with an importer of record, companies can tap into their expertise and resources, reducing the risk of costly delays or fines.
This can be especially beneficial for small businesses or those new to importing, who may not have the in-house knowledge or infrastructure to handle the intricacies of US customs compliance.
In fact, a single mistake in customs documentation can result in significant penalties, making it crucial to get it right.
What is an Importer of Record?
An Importer of Record (IOR) is a company that acts as a legal entity on your behalf when importing goods into a foreign country. This service can be a lifesaver if you're not established in the destination country or don't want to deal with compliance and legal issues.
IOR services make shipping to foreign countries hassle-free, without the need for a legal entity in the destination country. They handle everything, ensuring streamlined processes and minimizing the risk of delays, fines, or other complications.
By utilizing an IOR, companies can benefit from increased compliance with applicable laws and regulations. They can also reduce the risk of customs clearance delays, improve cost management and predictability, and increase efficiency in the international shipping process.
Here are some key responsibilities of an IOR:
- Conduct product disposition of your goods
- Manage regulatory requirements
- Monitor supplier performance
- Ensure you meet the Health Canada quality standards and obligations
IOR services can also offer a range of services customized to meet the specific needs of your business. They can help you navigate complex import regulations and ensure a seamless process.
What Is an Importer?
An Importer is a company that takes legal responsibility for importing goods into a destination country. They handle all customs, duties, taxes, and compliance procedures on behalf of the client.
As the Importer of Record, they are liable for the accuracy and completeness of the import declaration. This means they must ensure all necessary paperwork is in order, including the import declaration, which can be audited by customs at any point within six years following the date of import.
Expand your knowledge: Canadian Import Duties
The Importer of Record is also responsible for paying applicable taxes and duties in Canada. The rate of duty is determined by the tariff, value, and origin of the commodities being imported.
To import goods into Canada, the Importer of Record must present certain import documentation at the port of entry. This may include the import declaration, commercial invoice, and bill of lading.
Here are the key responsibilities of an Importer of Record:
- Tax and duty must be paid upon importation into Canada
- The tariff, value, and origin of commodities being imported determine the rate of duty
- At the port of entry, certain import documentation needs to be presented to the border services
- The import is subject to inspection, customs review, and audit prior to or after the importation
- The Government of Canada may levy extra fees for these services
What Is Service?
Unicargo's IOR services make shipping to foreign countries hassle-free, without the need for a legal entity in the destination country or worrying about compliance and legal issues.
Our team handles everything, ensuring streamlined processes and minimizing the risk of delays, fines, or other complications.
An Importer of Record (IOR) is a company that takes legal responsibility for importing goods into a destination country. They handle all customs, duties, taxes, and compliance procedures on behalf of the client.
With Unicargo's IOR services, you can import your goods into any foreign country with confidence, knowing that we'll take care of the legal requirements and ensure a seamless process.
IOR services serve as a legal entity on your behalf, allowing us to release your cargo from customs and take full responsibility for ensuring compliance with local laws and import regulations.
You can import your goods into a foreign country without an established presence, thanks to Unicargo's IOR services.
Benefits of Using an Importer of Record
Using an Importer of Record (IOR) can simplify global trade and reduce the risk of customs-related delays and compliance issues. This is because an IOR can act as the legal importer and ensure compliance with local laws and regulations.
An IOR can handle everything from customs clearance to import duties and taxes, ensuring that your goods reach their destination hassle-free. This can save you time and money, and reduce the stress of navigating complex international trade regulations.
With an IOR, you can export your merchandise to over 170 countries without having to establish a legal entity in each country. This can be a huge advantage for businesses looking to expand their global reach.
Here are some of the key benefits of using an IOR:
By using an IOR, you can take advantage of opportunities presented by foreign markets, such as reduced tariffs or duty costs. This can help you save money and increase your profitability.
How Importer of Record Services Work
Importer of Record services make shipping to foreign countries a breeze, without the need for a legal entity in the destination country or worrying about compliance and legal issues.
Our team handles everything, ensuring streamlined processes and minimizing the risk of delays, fines, or other complications. We review your intended product for import and determine the regulatory requirements and import/tax costs associated with importing your product.
We acquire the necessary permits and documentation to import the shipment into the destination country. This is a critical step in the process, as it ensures that your shipment is compliant with all relevant regulations.
As the Importer of Record, we assume legal responsibility for the shipment and manage other aspects of the import process, such as paying taxes or coordinating final delivery. This takes a huge burden off your shoulders, allowing you to focus on other aspects of your business.
Here's a breakdown of the typical steps involved in the Importer of Record process:
- We take care of all the paperwork, clearances, and payments required for customs.
- We ensure your goods are compliant and delivered smoothly.
- We optimize cargo shipments to maximize efficiency and cost-effectiveness.
- We provide expert customs clearance services, ensuring a smooth and efficient process for your shipments.
By using an Importer of Record service, you can avoid the complexities and risks associated with importing goods into a foreign country. With our team handling everything, you can focus on growing your business and serving your customers.
Importing to the US
Importing to the US can be a complex process, but with the right guidance, it can be streamlined. Unicargo's IOR services make shipping to foreign countries hassle-free, without the need for a legal entity in the destination country.
By utilizing an Importer of Record (IOR), companies can benefit from increased compliance with applicable laws and regulations. This can reduce the risk of customs clearance delays and fines.

With an IOR, businesses can also improve cost management and predictability, and increase efficiency in the international shipping process. An IOR can offer a range of services customized to meet the specific needs of their client's business.
Here are some examples of products that can be imported to the US with the help of an IOR:
- Natural Health Products
- Food & Beverage
- Homeopathic
- Dietary Supplement
- Medical Device
- OTC Drug
- Veterinary Health Products
- Cosmetic
- Canna
Direct sales from foreign manufacturers to U.S. customers can be made possible with IOR services, clearing hurdles that a U.S.-based customer would otherwise face. This puts the customer directly in charge of their international distribution and sales.
Direct Sales to U.S. Manufacturers
Direct sales to U.S. manufacturers can be a game-changer for businesses looking to expand their customer base.
With Importer Of Record services, you can sell directly to U.S. customers, eliminating hurdles that would otherwise be in the way. This opens up a whole new world of opportunities for international businesses.
By utilizing IOR services, you can gain access to the entire U.S. consumer market, providing major financial and brand authority growth opportunities. Our team is well-equipped to help you get started with selling directly to U.S. consumers.
Interlog's IOR services put you directly in charge of your international distribution and sales, giving you complete control over the buying process.
Ocean Shipping
Importing to the US can be a complex process, but ocean shipping solutions can alleviate some of the common frustrations of FCL and LCL cargo. Ocean shipping is a popular choice for importing goods to the US, especially for larger shipments.
FCL, or Full Container Load, cargo is a type of ocean shipping that involves loading a full container with a single shipper's goods. This can be a cost-effective option for larger shipments.
LCL, or Less than Container Load, cargo is another type of ocean shipping that involves loading a portion of a container with multiple shippers' goods. This option is better suited for smaller shipments or for shippers who don't have a full container to fill.
Ocean shipping solutions can alleviate the most commonly experienced frustrations of FCL and LCL cargo, making it a reliable and efficient way to import goods to the US.
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Unicargo Costs
When you're importing goods to the US, it's essential to understand the costs involved. The cost of Unicargo's IOR services depends on a variety of factors, including the country of import and the nature of the goods being imported.
This means that you'll need to contact Unicargo to receive a customized quote for your specific needs.
Importing Challenges and Solutions
Importing goods from foreign countries can be a complex and time-consuming process. One common challenge is staying updated with changes in import regulations and trade laws. Import requirements can vary from country to country and are subject to frequent updates.
Another challenge is managing the complexity of customs clearance processes, which involves coordinating with various stakeholders, including customs authorities, freight forwarders, and other service providers. Logistical challenges, such as transportation delays or supply chain disruptions, can also impact the import process.
Language and cultural barriers can also be a significant obstacle, but an Importer of Record (IOR) can help bridge these gaps by providing local expertise and language support. An IOR can also ensure compliance with all relevant regulations and documentation requirements, making the import process smoother and less prone to delays.
Here are some common importing challenges and their solutions:
- Language and cultural barriers: An IOR can provide local expertise and language support.
- Compliance with regulations: An IOR can ensure compliance with all relevant regulations and documentation requirements.
- Customs clearance delays: An IOR can help expedite the customs clearance process and reduce the risk of delays.
- Tariff and tax optimization: An IOR can help identify opportunities to minimize costs and ensure that businesses are paying the correct tariffs and taxes.
Common Challenges
Importing goods from abroad can be a complex and time-consuming process, but it's not impossible. One of the biggest challenges is staying updated with changes in import regulations and trade laws.
Staying on top of import regulations can be a challenge due to frequent updates. Import requirements can vary from country to country, making it difficult to navigate the process.
Managing the complexity of customs clearance processes is another hurdle many importers face. The import process involves various stakeholders, including customs authorities, freight forwarders, and other service providers.
Logistical challenges, such as transportation delays or supply chain disruptions, can also impact the import process. These delays can be costly and may result in lost sales and increased storage costs.
Language and cultural barriers can also create challenges when dealing with suppliers and customs authorities in different countries. An Importer of Record (IOR) can help bridge these gaps by providing local expertise and language support.
Complying with regulations can be complex, especially for businesses that are new to international trade. An IOR can help ensure compliance with all relevant regulations and documentation requirements, reducing the risk of customs clearance delays.
Navigating the complex tariff and tax landscape can be challenging, and businesses may miss opportunities to optimize their costs. An IOR can help identify opportunities to minimize costs and ensure that businesses are paying the correct tariffs and taxes.
Alleviated Hassle
Importing can be a complex and time-consuming process, but there are solutions to alleviate the hassle. By using an Importer of Record (IOR) service, you can simplify your importing processes and focus on your business.
IOR services handle everything from compliance and legal issues to customs clearance, minimizing the risk of delays, fines, or other complications. Our team takes care of all the legwork, ensuring streamlined processes and peace of mind for your business.
Here are some benefits of using an IOR service:
- Increased compliance with applicable laws and regulations
- Reduced risk of customs clearance delays
- Improved cost management and predictability
- Increased efficiency in the international shipping process
- Access to expertise and experienced professionals
As an Importer of Record, you'll be liable for the accuracy and completeness of the import declaration, and responsible for the payment of applicable taxes and duties. It's also essential to keep your import record for six years following the date of import, as they can be audited by customs at any point during this time.
By using an IOR service, you can save valuable time and resources, and focus on the details that matter most to your business. Our team will handle the legal matters for you, ensuring a smooth and efficient importing experience.
Types of Importer of Record Services
Our DDP service is a comprehensive solution that includes Importer Of Record (IOR) expertise, making global exports effortless. This service allows you to export your merchandise to over 170 countries.
With our DDP service, you can import from Latin America to the USA, and we handle all aspects of the logistics process. This includes customs clearance, import duties, and taxes.
We offer a door-to-door service, which is a one-stop shop for all your import needs. This means you can rely on us to handle everything from start to finish, hassle-free.
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DDP with Specialty
DDP with IOR is a specialty that simplifies global trade by offering a one-stop shop solution for cross-border operations.
Aerodoc's DDP with IOR service allows you to manage your entire cross-border operation in a single streamlined process, eliminating the need for establishing legal entities in target countries.
With DDP, you can export your merchandise to over 170 countries without worrying about customs clearance, import duties, and taxes. Our team handles all aspects of the logistics process, from customs clearance to final delivery.
Here are some benefits of using DDP with IOR services:
- One-stop shop solution for cross-border operations
- Export to over 170 countries without worrying about customs clearance, import duties, and taxes
- Expert customs clearance services to ensure a smooth and efficient process for your shipments
- Cargo optimization to maximize efficiency and cost-effectiveness
- End-to-end transportation, including picking up your goods, transportation, importation, and final delivery
In addition, Unicargo's IOR services make shipping to foreign countries hassle-free, without the need for a legal entity in the destination country or worrying about compliance and legal issues.
As an Importer of Record, you will be liable for the accuracy and completeness of the import declaration, and responsible for the payment of applicable taxes and duties in Canada.
MDEL Import Agent Service
An MDEL Import Agent is a crucial service for businesses importing medical devices into Canada. This agent resides in Canada, assists in communicating with Health Canada, and meets all regulatory requirements related to medical device importation and sales in Canada.
Their responsibilities include undertaking mandatory inspections and responding to Health Canada's questions regarding devices to be imported or already imported into Canada. This ensures that all medical devices being transported to Canada are compliant with all regulations.
The costs of non-compliance can be massive – in terms of monetary losses and damages to your reputation. To avoid this, it's recommended to have the professionals handle the regulatory requirements and avoid unnecessary delays and expenses.
Here are some key benefits of using an MDEL Import Agent:
An MDEL Import Agent is a valuable resource for businesses importing medical devices into Canada, providing expertise and ensuring compliance with regulations.
Industry-Specific Importer of Record Services
IOR services are particularly useful for companies shipping natural health products into Canada, as they can act as the legal importer and ensure compliance with local laws and regulations.
Quality Smart Solutions is a global consulting firm that provides expertise in importing natural health products, including NHPs, pharmaceuticals, and medical devices. They offer a range of services such as Regulatory Support, Site Licensing, Clinical Development, and more.
Companies shipping natural health products into Canada must meet specific requirements, including obtaining a Natural Product Number (NPN) and having a business location in Canada.
- Natural Health Products (NHPs) include traditional products such as Traditional Chinese Medicine, Ayurvedic medicine, and Homeopathics (HM-DIN).
- NHPs must meet the requirements of the Food and Drugs Act, including licensing, labeling and GMP.
Natural Health Products
Natural Health Products are substances that fall under Schedule 1 of the Natural Health Products Regulations, including traditional products like Traditional Chinese Medicine, Ayurvedic medicine, and Homeopathics (HM-DIN).
To import Natural Health Products, you need to meet the requirements of the Food and Drugs Act, including licensing, labeling, and Good Manufacturing Practices (GMP).
Obtaining a Natural Product Number (NPN) is mandatory for commercial importers of NHPs, and the NPN license holder must have a business location in Canada.
A Health Canada authorized importer should ensure quality assurance activities, including testing for potency, identity, and purity of the health product.
Key activities performed by the importer include product release, stability data reporting, and if required, adverse event reporting.
Here are some key requirements for importing Natural Health Products:
- NHPs must meet the requirements of the Food and Drugs Act, including licensing, labeling and GMP
- Obtaining a Natural Product Number (NPN) is a must for commercial importers of NHPs
- The NPN license holder must have a business location in Canada
- A Health Canada authorized importer should ensure quality assurance activities with the potency, identity, and purity of the health product
- Key activities performed by the importer include product release, stability data reporting, and if required, adverse event reporting
Technology Hardware
Technology hardware imports are a complex process, requiring a deep understanding of country-specific regulations. Each country has its own set of rules for importing technology hardware, which can be overwhelming for companies to navigate.
Import regulations vary based on the hardware-specific part number, ECCN classification, and HS code. This means that even small changes to a product can significantly impact the import process.
Companies that import technology hardware often need to hire an Importer of Record (IOR) service to manage the complex permits and import requirements. This is because the stakes are high, with high-value, mission-critical, and fragile products at risk of damage or delay during shipping.
IOR services can provide compliance and logistics expertise to help companies deploy IT equipment globally and develop go-to-market strategies. By working with an IOR, companies can avoid costly delays and ensure a smooth import process.
Choosing an Importer of Record Service
Choosing an Importer of Record Service can be a daunting task, especially if you're new to international trade. Experience and expertise are crucial when selecting an IOR, so look for one that has a proven track record of successfully navigating the import process in your target country and industry.
An IOR with a good reputation for reliability and professionalism is essential, so be sure to research and read reviews from other businesses that have used their services. This will give you an idea of their level of service and whether they can meet your needs.
An IOR can offer a range of services, including customs clearance, import compliance, and end-to-end transportation. Consider what services you need and choose an IOR that can provide them. Here are some key services to look for:
- Customs Clearance: Ensure your shipments are cleared smoothly and efficiently.
- Import Compliance: Reduce the risk of customs-related delays and compliance issues.
- End-to-End Transportation: Have your shipments handled from pickup to delivery.
By choosing an IOR that offers these services, you can simplify your cross-border operations and expand your market reach.
How to Choose
Choosing an Importer of Record Service can be a daunting task, but there are key factors to consider. Experience and expertise are essential, so look for an IOR with a proven track record in the specific country and industry you're importing from.
A good reputation is crucial, so research and read reviews from other businesses that have used their services. This will give you an idea of their reliability and professionalism.
Make sure the IOR offers the services you need, such as assistance with obtaining import licenses or permits, which is especially important for industries like food, NHPS, or medical.
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What Do I Offer?

I offer a range of services as an Importer of Record, including customs clearance, duty and tax calculations, and compliance documentation. My team is experienced in managing regulatory requirements and ensuring that your shipments meet all necessary standards.
With my end-to-end global logistics services, you can rest assured that your goods will be delivered to your desired destination. I handle everything from shipping coordination to delivery, making the process as smooth and efficient as possible.
Here are some of the specific services I offer:
- One-Stop Shop Solution: I simplify global trade by offering a DDP (Delivery Duty Paid) with IOR service, allowing you to manage your entire cross-border operation in a single streamlined process.
- Customs Clearance: I provide expert customs clearance services, ensuring a smooth and efficient process for your shipments.
- Cross-Border Selling: I facilitate cross-border selling without the need for establishing legal entities in target countries, thus simplifying market expansion.
- Import Compliance: My team ensures strict adherence to import regulations, reducing the risk of customs-related delays and compliance issues.
- End-to-End Transportation: I handle everything from picking up your goods, transportation, importation, to final delivery, offering a seamless logistics chain.
- Cargo Optimization: I optimize cargo shipments to maximize efficiency and cost-effectiveness, keeping your operations competitive.
By choosing me as your Importer of Record, you can take advantage of increased compliance with applicable laws and regulations, reduced risk of customs clearance delays, and improved cost management and predictability.
What to Expect from an Importer of Record Service
An Importer of Record (IOR) service can simplify global trade by offering a single streamlined process for managing cross-border operations.
With an IOR, you can expand into new markets without establishing legal entities in target countries, making it easier to enter new markets.
This service ensures strict adherence to import regulations, reducing the risk of customs-related delays and compliance issues.
An IOR can handle everything from picking up your goods to final delivery, offering a seamless logistics chain.
Here are some key benefits of working with an IOR:
- One-Stop Shop Solution: Manage your entire cross-border operation in a single streamlined process.
- Cross-Border Selling: Facilitate cross-border selling without the need for establishing legal entities in target countries.
- Import Compliance: Ensure strict adherence to import regulations, reducing the risk of customs-related delays and compliance issues.
- Customs Clearance: Provide expert customs clearance services, ensuring a smooth and efficient process for your shipments.
- End-to-End Transportation: Handle everything from picking up your goods to final delivery, offering a seamless logistics chain.
- Cargo Optimization: Optimize cargo shipments to maximize efficiency and cost-effectiveness, keeping your operations competitive.
In the case of importing medical devices into Canada, an MDEL Import Agent can assist in communicating with Health Canada, respond to questions, and meet all regulatory requirements related to medical device importation and sales in Canada.
This service can save you the heavy cost of yearly licensing/compliance, and regulatory requirements, allowing you to import devices stress-free.
Country-Specific Importer of Record Services
If you're looking to import products into countries with complex regulations, consider using a specialist Importer of Record service. Quality Smart Solutions, a global consulting firm, offers such services for various product categories, including Natural Health Products and Medical Devices.
In countries like France, Georgia, Germany, and others, an Importer of Record service can help simplify the international supply chain. For example, in the CIS countries, services are delivered from offices in various locations.

If you're unsure about the import process, ask yourself questions like: Do you know if any import permits and licenses are required? Can you properly classify your equipment with an HS Code and ECCN number? Can you identify the country of origin, material composition, or electrical specifications of each device in your shipment? If you answered no to any of these questions, it's best to discuss your project details with an IOR specialist.
Here are some countries where Quality Smart Solutions offers IOR services:
- France: served from Paris
- Georgia: served from Tbilisi
- Germany: served from Isselburg
- Iceland: served from Reykjavik
- Italy: served from Milan
- Kazakhstan: served from Almaty
- Kyrgyzstan: served from Almaty
- Netherlands: served from Aalten
- Norway: served from Oslo
- Romania: served from Bucharest
- Serbia: served from Belgrade
- Spain: served from Barcelona
- Switzerland: served from Zurich
- Ukraine: served from Kiev
- United Kingdom: served from Slough
- European Union: served from Aalten
Frequently Asked Questions
What is the IOR service fee?
IOR service fees cover costs associated with compliance management, document preparation, customs clearance, and tax payments for importing goods into a country. These fees are typically charged by an Importer of Record (IOR) to facilitate the importation process.
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