
If you've lost mail, the US Postal Service (USPS) has a process to help you locate it. You can report missing mail online or by calling 1-800-275-8777.
To report missing mail, you'll need the tracking number of the missing package. This tracking number can be found on the receipt or in the USPS tracking system.
The USPS uses a system called Package Tracking to track packages. This system provides real-time updates on the location of your package.
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What to Do When Mail Is Lost
If your USPS package is lost, there are specific steps you can take to try and locate it. You can submit a Missing Mail Report to the USPS, which will initiate a search for your package.
The USPS processes an average of 20.2 million mailpieces every hour, so it's easy to see how packages can get lost in transit. To start the search process, you'll need to provide the USPS with as much information as possible about your package, including the date it was mailed, the tracking number, and a description of the contents.
To ensure you have all the necessary information, you can check the shipping address you provided, look up your package tracking number on the USPS website, and ask your neighbors if they received your package. If you still can't find your package, you can contact USPS customer support for assistance.
Here are the key pieces of information you'll need to provide when submitting a Missing Mail Report:
- The date the package was m
The tracking number
The sender's and recipient's address
A description of the contents, including the package size and type
Possibly provide pictures of the item to help recognize it
Lost Package: What to Do
If your USPS package is lost, the first thing to do is check the shipping address you gave. A small mistake can cause big problems.
The US Postal Service processes an average of 20.2 million mailpieces every hour, and in a year, that adds up to over 146 billion mail items sent through the USPS. So, it's not surprising that some packages get lost in transit.
To officially report a lost package, you need to wait at least 7 days from the date of mailing. This is the time requirement for most mail classes before you can initiate a request to have the USPS search for the missing mailpiece.
Before filing a missing package report, make sure your delivery isn’t just delayed. Check the delivery status online and see if your package was delivered but you didn’t get it.
If the tracking status shows delivery, ask your neighbors or family if they got it. It’s also a good idea to verify your shipping address to avoid misdeliveries.
If you still can’t find your package, contact USPS customer support. They can help you understand what happened to your package.
Here are the steps to take before filing a missing package report:
- Verify shipping address
- Check delivery status online
- Contact neighbors if tracking shows delivery
- Reach out to USPS customer support
If you're unable to find your package, the USPS will begin searching for it after you submit your request online. They will continue looking for 3 months after the request was submitted.
Core Steps Before Reporting
Before you start the process of reporting a lost mail, it's essential to take some initial steps to ensure you've done everything possible to locate it.
First, check the shipping address you gave to make sure it's correct. A small mistake can cause big problems, and it's better to catch it early.
Look up your package tracking number on the USPS website to see where your package is. The delivery status might tell you where your package is, and if it says it was delivered but you didn’t get it, ask your neighbors or family if they got it.
If you still can't find your package, contact USPS customer support for help. They can guide you through the process and help you understand what happened to your package.
To make sure you're prepared to report your missing package, collect all the necessary information, including the correct address, sender's and recipient's address, monetary value, tracking number (if available), receipt (if it's an online purchase), and a detailed package description.
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Here's a list of the essential information you'll need:
- The correct address was used
- The sender's and recipient's address
- The monetary value of it
- The tracking number if available
- The receipt if it's an online purchase
- The package description like the package size, content, brand, pictures of the item, and anything else you can gather.
Understanding Lost Mail
The US Postal Service processes an average of 20.2 million mailpieces in just one hour, adding up to over 146 billion mail items sent through the USPS in a year. This staggering number means that while most mail will arrive safely, some packages will unfortunately get lost in transit.
The USPS will continue looking for your lost mailpiece through their system until the search expires, typically 3 months after the request was submitted. If they're unable to locate your item, they'll send you an email notification to let you know the search has ended unsuccessfully.
One wrong digit in the zip code can make all the difference with mail delivery, and incorrect addresses are a common reason for lost mail. To avoid this, make sure to write the address clearly and in permanent marker when sending out mail.
A piece of mail must be considered lost by the USPS before you can submit a search request to find it, and there are specific time requirements for different kinds of lost mail. For most mail classes, the package must be lost for at least 7 days from the date of mailing before you can initiate a request to have the USPS search for the missing mailpiece.
Here's a breakdown of the time requirements for different mail classes:
- Most mail classes: 7 days from the date of mailing
- Insured packages or express mail: up to 6 months
- Priority mail, certified or ordinary mail: up to 3 months
Causes of Lost Items
Lost mail can be frustrating, especially when you're waiting for a package or important letter. One of the most common reasons packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible.
Mistakes in addresses can also cause packages to vanish. Just one wrong digit in the zip code can make all the difference with mail delivery. I've seen it happen to friends who moved and forgot to update their address, only to have their mail sent to their old address.
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Weather can also play a big role in lost mail. Snow, rain, and cold can stop mail in its tracks. This is why it's essential to write addresses clearly and in permanent marker.
USPS's tracking system can also be a problem. Issues with the system can lead to delays and lost mail. Handling mail can also cause problems, which is why including an extra address label with the delivery and return address inside the package can be helpful.
When Is a Package Considered Lost?
A package is considered lost by the USPS after 7 days from the date of mailing, but this can vary depending on the mail class. For most mail classes, a package must be lost for at least 7 days before you can initiate a request to have the USPS search for it.
The USPS has specific time requirements for different kinds of lost mail, and these times vary depending on the mail class. You can check the table below to see the different times USPS considers mail lost depending on the mail class.
In general, the longer you wait to report a lost package, the less likely it is to be found. It's a good idea to submit a search request as soon as possible if you suspect your package is missing.
Defining Lost Mail
The US Postal Service processes an average of 20.2 million mailpieces in just one hour. That's a staggering number.
Most of the mail sent through the USPS will arrive safely, but some packages will unfortunately get lost in transit. In a year, the USPS handles over 146 billion mail items.
The most common reason packages get lost is because the address label falls off or the shipping label becomes smeared or illegible. This can be avoided by including an extra address label with the delivery and return address inside the package.
Just one wrong digit in the zip code can make all the difference with mail delivery. You need to be careful when sending out mail to get the address right.
The US Postal Service and other national carriers suggest including an extra address label to help recreate a shipping label if the original one falls off.
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Reporting Lost Mail
If you've checked your tracking number and still can't find your package, it's time to file a missing mail report. You can start this process by submitting a help request form and waiting for at least 7 business days for USPS to locate your package.
To submit a missing mail search request, you'll need to get to the "Submit a Missing Mail Search Request" section from the Help tab by clicking on the "Finding Missing Mail" link from the dropdown list. Then, scroll down to section 3 of "How to Start Your Search" and click on the "Start Your Missing Mail Search" tab.
You'll need to provide some information to help USPS locate your package, including the date it was mailed, your mailing receipt, the size and type of box or envelope used, and a description of what was in the package. You can also provide pictures of your item to help recognize it easily.
Here's a list of the information you'll need to provide:
- The date the package was mailed
- Your mailing receipt
- The size and type of box or envelope used
- A description of what was in the package
- Possibly provide pictures of your item
- The sender's mailing address
- The recipient's mailing address
Once you've submitted your missing mail report, USPS will send you a confirmation email and start searching for your package. If they find it, they'll deliver it to the address you specify. If not, you can file a claim, but be aware that you have up to 60 days after shipping to do so.
The Request Process

To start the request process for a missing mail search, you'll need to wait at least 7 days from the date of mailing, as most classes of mail require this timeframe before a search can be initiated.
You'll need to gather specific information, including the sender's and recipient's addresses, the tracking number, and a description of the package contents, including receipts and pictures if available. This information will be required to submit your Missing Mail Search Request online at USPS.com.
To submit your request, you'll need to set up an online account with the USPS, which will allow you to file the claim and track the status of your mail.
Here is a list of the necessary details to submit a Missing Mail Search Request:
- The Sender’s mailing address
- The Recipient’s mailing address
- Identifying info, such as your USPS Tracking number(s), mailing receipt, or label print date from your online postage provider
- The documented mailing date (typically the first scan on your tracking number)
- Description of the package contents, including receipts and pictures (if you have them)
- Description of the envelope or packaging of the item (in case it was damaged in transit)
Once you've gathered all the necessary information, you can submit your request online and wait for USPS to start their search.
What a Request Does
When you submit a Missing Mail Search Request, the USPS sends you an email confirming they've received your request. This is the first step in getting your missing mail back.

The USPS will use your tracking number to check all the times your package was scanned in transit to pinpoint where it dropped off the radar.
You'll receive updates on your package via email once the USPS can gather more information.
The USPS will do their best to package the item and send it to the address you provided on your Missing Mail Search Request.
Step 3: Collect Info
You'll need to gather all the information you can about your missing package to submit a successful Missing Mail Search Request. This includes verifying the correct address was used for the mailing.
Make sure you have the sender's and recipient's addresses on hand. You can also check your online postage provider for the label print date and tracking number. The tracking number is crucial, as it will help USPS locate your package.
If you have a receipt or a picture of the package, be sure to include those in your collection of information. The package description, including size, content, and brand, is also important. You can gather this information by looking at the package itself or checking your online purchase details.

Here's a list of the necessary information to collect:
- The correct address was used
- The sender's and recipient's address
- The monetary value of the package
- The tracking number if available
- The receipt if it's an online purchase
- The package description like the package size, content, brand, pictures of the item, and anything else you can gather.
By collecting all this information, you'll be well-prepared to submit your Missing Mail Search Request and increase the chances of locating your missing package.
What Happens Next
If you're missing mail, it's essential to report it to the postal service as soon as possible. You can do this by visiting their website or calling their customer service number.
One wrong digit in the zip code can make all the difference with mail delivery, so double-checking your address is crucial. Make sure to write it clearly and in permanent marker to avoid any mistakes.
The postal service will likely ask you for your mailing address and a description of the missing item. Be prepared to provide this information to help them track down your missing mail.
If you've recently moved and didn't apply for a change of address, your mail might be sent to your old address. In this case, you'll need to update your address with the postal service to ensure you receive your mail.
Reporting missing mail is a relatively straightforward process, and the postal service will do their best to locate your missing item and deliver it to you as soon as possible.
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Tracking and Recovery

If you're missing a USPS package, you can file a claim online or at your local post office, providing information like the tracking number and package contents.
Filing a claim is key for expensive items, covering the cost of the item, shipping, and any fees if it's lost or damaged. You'll need your shipping receipt, proof of value, and other important papers.
Recovering a package can take 6-8 weeks, so be patient. For domestic mail recovery, act quickly and contact your local post office to submit an online search request within 60 days for insured packages.
To start a mail search, collect all the information possible on your mail, including the correct address, sender's and recipient's address, monetary value, tracking number, and receipt if it's an online purchase.
Here are the initial steps to take before filing a missing package report:
- Verify the shipping address you gave
- Check the delivery status online
- Contact neighbors if tracking shows delivery
- Reach out to USPS customer support
Track Your
To track your package, you'll need to keep your tracking number handy. This can be obtained from shipping receipts, sales receipts, email confirmation, shipping confirmation emails from an online retailer, or the bottom peel-off portion of your USPS label.
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You can go to the USPS Tracking Page and enter your tracking number to check the status of your package. Alternatively, you can sign up for Informed Delivery by USPS to receive a daily email with a preview of your incoming letter-sized mail.
If your package shows as delivered but you haven't received it, wait 24 hours before considering it missing. If it's still not with you, file a help request form with USPS.
The Tracking Number is the key to tracking your package. Make sure you have it handy to avoid any delays in the tracking process.
Here are the steps to file a help request form:
- Tracking - Put in the tracking number.
- Mailpiece - Describe the item sent in the mail.
- Contact - Put down your contact details.
- Recipient/Sender - Fill in the name and address of both the recipient and the sender of the mail.
- Review - Review all information provided by you is correct.
- Confirmation - Confirm all information is correct.
International Recovery
Recovering a package can take a while, so be patient. It can take up to 6-8 weeks for a package to be recovered.
If your package is damaged in transit, you might be able to get some money back. Up to 11% of packages face damage during shipping.

Using a shipping service that offers insurance can help protect you from loss or damage. Global Express Guaranteed has up to $100 insurance, while Priority Express International offers up to $200 insurance for free.
Using a shipping service like ParcelPath can save you money on shipping and insurance costs. You could save 60-89% on shipping, which could add up to a significant amount.
Recovery Options and Procedures
If your USPS package is missing, you can file a claim to get it back or get money for it. This can be done online or at your local post office.
You'll need to provide information about the package, such as its tracking number and a description of its contents. Filing a claim is key for expensive items, covering the cost of the item, shipping, and any fees if it's lost or damaged.
You'll need your shipping receipt, proof of value, and any other important papers to file a claim. Remember, recovering a package can take 6-8 weeks, so be patient.
Up to 11% of packages face damage in transit, so using ParcelPath can save you 60-89% on shipping. This could save you money on insurance and shipping costs.
If you're dealing with international packages, consider using Global Express Guaranteed, which has up to $100 insurance for loss or damage. Alternatively, you can use Priority Express International, which offers up to $200 insurance for free.
For domestic mail recovery, act quickly and contact your local post office and submit an online search request. You have 60 days to claim for insured packages.
Alternative Resolution Methods
If usual steps don't work, there are alternative resolution methods you can try. Filing a sender-initiated claim can be a good option.
The US Postal Service's Missing Mail Search service is available to help locate uninsured, non-time-sensitive items. It's a useful tool, but it can take up to 30 days to resolve.
You can also ask the seller for a replacement if you're missing a package. This is a good option if the item is not insured or high-value.

If you're dealing with a high-value or insured item, you may want to consider filing an insurance claim. This can take 15-30 days to resolve.
If you're using a guaranteed delivery service, you may be able to request a refund if your package is lost. This typically takes 7-14 days to resolve.
Here are the resolution options outlined with their respective timeframes and best uses:
Submit Request
You can submit a Missing Mail Search Request online at USPS.com after 7 days from the date of mailing. This request is called a Missing Mail Search Request.
To start the process, you'll need to gather some information, including the Sender's mailing address, the Recipient's mailing address, and identifying info such as your USPS Tracking number(s), mailing receipt, or label print date from your online postage provider.
You can submit your Missing Mail Search Request online after setting up an online account with the USPS. This is a requirement to file the claim.

The USPS will use your tracking number to check all the times your package was scanned in transit to pinpoint where it dropped off the radar. Once they gather more info on your package, you'll receive updates on your package via email.
Here are the necessary details to submit your Missing Mail Search Request:
- The Sender's mailing address
- The Recipient's mailing address
- Identifying info, such as your USPS Tracking number(s), mailing receipt, or label print date from your online postage provider
- The documented mailing date (typically the first scan on your tracking number)
- Description of the package contents, including receipts and pictures (if you have them)
- Description of the envelope or packaging of the item (in case it was damaged in transit)
You'll receive a confirmation email from the USPS after submitting your request, and they'll forward it to the Post Office to start their search.
Check Terms and Conditions
After you've reported your missing mail to the US Postal Service, you'll need to check their Terms and Conditions carefully.
The US Postal Service will prompt you to agree to their Terms & Conditions regarding the Missing Mail. Check out those boxes carefully.
Reviewing the Terms and Conditions is a crucial step in the process, so take your time to read through them thoroughly.
Sources
- https://www.stamps.com/usps/usps-lost-package/
- https://stowfly.com/blog/missing-usps-packagesfile-a-help-request-and-submit-a-missing-mail-report
- https://www.postscanmail.com/blog/how-find-lost-usps-mail-packages.html
- https://parcelpath.com/usps-report-missing-package/
- https://www.simplfulfillment.com/support-center/how-to-file-a-missing-mail-search-request
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