
Lost packages can be frustrating, but there are steps you can take to recover them. According to the US Postal Service, the most common reason for lost packages is incorrect or missing address information.
To prevent lost packages, make sure to double-check your address before sending a package. A small mistake can lead to a package being sent to the wrong location.
If you're expecting a package and it hasn't arrived, contact the sender or the US Postal Service to report the issue. You can also use their online tracking system to see the status of your package.
The US Postal Service recommends waiting at least 7-10 business days before contacting them about a lost package, as it may still be in transit.
What to Do
If your mail or package hasn't arrived after 7 business days, submit a Missing Mail search request. This form requires some specific information, including the sender and recipient addresses, the size and type of container or envelope used, and identifying information like the USPS Tracking number.
To help the US Postal Service find your lost package, include a description of the contents, such as what it is and its brand, model, color, or size, if applicable. You can also attach pictures that could help them recognize your item.
The US Postal Service processes an average of 20.2 million mailpieces every hour, which is a staggering number. In a year, that adds up to over 146 billion mail items sent through the USPS, so it's not surprising that some packages get lost in transit.
What If My Package Is Missing?
If your package is missing, don't panic. You can try to locate it by submitting a Missing Mail Search Request online at USPS.com after 7 business days from when you submitted your online help request form.
The USPS processes an average of 20.2 million mailpieces every hour, which adds up to over 146 billion mail items per year. Unfortunately, some packages do get lost in transit.
To submit a Missing Mail Search Request, you'll need the following information: the sender's mailing address, the recipient's mailing address, identifying info like your USPS Tracking number(s) or mailing receipt, the documented mailing date, a description of the package contents, and a description of the envelope or packaging.
You can set up an online account with the USPS to file the claim. Once you've submitted your request, the USPS will begin searching for your lost mailpiece and continue looking until the search expires, typically 3 months after the request was submitted.
If the USPS is unable to locate your item, they'll send you an email notification to let you know the search has ended unsuccessfully.
Hidden Shipping Inefficiencies and Fixes
Hidden shipping inefficiencies can be found in the way packages are packed and labeled. Overpacking can lead to damaged goods and increased shipping costs.
According to research, 30% of packages are returned due to incorrect or incomplete addresses. This is often caused by handwritten labels or inaccurate address information.
Proper packaging can prevent damage and save money. Using the right size box and filling empty spaces with packing materials can reduce the risk of damage by 50%.
Labeling errors can be minimized by using barcodes and scanners to ensure accurate and legible address information. This can reduce errors by 90%.
Incorrectly labeled packages can lead to delays and increased shipping costs. Making sure to use the correct labels and addressing the package correctly can save time and money.
Causes and Prevention
The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible.
To prevent this, the U.S. Postal Service suggests including an extra address label with the delivery and return address inside the package. This way, the Post Office staff can open the package and recreate a shipping label without having to send it back to the sender.
USPS defines missing mail as mail that hasn’t been delivered after 7 days from its intended delivery date. This is the timeframe you should wait before considering your package lost.
Causes of Items

The causes of lost items can be frustrating, but understanding them can help prevent it from happening in the first place. The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible.
Including an extra address label with the delivery and return address inside the package can help prevent this problem. This way, the Post Office staff can open the package and recreate a shipping label without having to send the package back to the sender.
Mistakes happen, and sometimes your package might be missorted. This can happen if it's been over the 7-day threshold for missing packages.
Here are some common reasons packages go missing in the US Postal Service system:
- Address label falls off or becomes smeared or illegible
- Wrong or incomplete address
- Missorted package
If you spot an erroneous address, contact USPS to fix the address, and maybe this will help resolve the issue.
Smart Alternative for Preventing Missing Items
Using a secure delivery address is a smart alternative to prevent missing packages. Stowfly offers a package acceptance and package receiving service with a vast network of package storage locations across the US and major cities.

Rentals start at $4 for a Stowfly address, and every booking is insured by a $1000 insurance policy. This gives you an extra layer of peace of mind knowing your packages are secure.
You can use Stowfly as an alternate shipping address by partnering with local shops and businesses in your area. This convenient option allows you to safely store your packages until you're ready to pick them up.
Check the Status
To check the status of your lost package, first, check the tracking status on the USPS website or in Easyship. It's essential to see if the package has been more than seven days in transit.
You can check the tracking status online or through the Easyship platform. If the package has been missing for more than seven days, it's time to move forward with the lost package process.
USPS will send a confirmation email once they receive your missing mail search request. You'll also receive additional updates throughout the search process.
To check the status of your missing mail request, visit your USPS account. One of the following statuses will be displayed:
Responsibility
As a sender, you might think that your responsibility for deliveries ends when you hand the parcel over to the carrier, but that's not entirely true. You're still responsible for ensuring that the package is properly packaged, marked, and labeled, as well as providing accurate and complete contact information.
Proper packaging is key to preventing damaged or missing packages. This means double-checking that the name and address on the package match the order, and verifying that all necessary shipping labels are included and securely attached. If USPS cannot deliver the mail as addressed, it returns the mail item to the sender using the return address.
You should also keep a record of the shipping information, including tracking information, invoices, and purchase orders to prove the value of the package and any supporting documentation. This will be helpful in filing a loss claim and tracking the package.
If a package is lost or damaged during transit, it's essential to file a claim with USPS as soon as possible. The USPS is responsible for delivering packages to the correct address, but you're still responsible for ensuring that the package is properly prepared for shipping.
Here's a summary of the different service types and guaranteed delivery times frames, if applicable, as well as when to submit a missing mail search request:
By following these guidelines, you can minimize the risk of lost or damaged packages and ensure that your customers receive their shipments safely and efficiently.
Troubleshooting
The US Postal Service processes an average of 20.2 million mailpieces in just one hour.
That's a lot of mail, but unfortunately, some packages will get lost in transit. In a year, the USPS handles over 146 billion mail items.
If your package has gone missing, don't panic. The USPS handles a huge volume of mail, but they also have systems in place to track and locate missing packages.
In fact, the USPS processes over 146 billion mail items in a year, which means they're handling a lot of packages. However, that also means there's a small chance your package might get lost.
To get started with troubleshooting, contact the USPS customer service number to report your missing package. They can help you track it down.
Frequently Asked Questions
Will USPS reimburse you if they lose your package?
USPS may reimburse you for lost packages if you file a claim within the required time frame and provide proof of insurance and value
How long before a package is considered lost USPS?
If 7 or more days have passed since mailing, a package is considered potentially lost. Contact USPS to initiate a search or report the issue.
Sources
- https://www.usps.com/help/missing-mail.htm
- https://www.stamps.com/usps/usps-lost-package/
- https://www.easyship.com/blog/im-a-lost-package-how-can-you-find-me
- https://sifted.com/resources/who-is-responsible-if-usps-loses-a-package/
- https://stowfly.com/blog/missing-usps-packagesfile-a-help-request-and-submit-a-missing-mail-report
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