
It's frustrating when you check your mailbox and the mail is marked as delivered, but it's nowhere to be found. This can be a stressful experience, especially if you're waiting for an important package or bill.
According to the USPS, a delivered but not found issue can occur when a package is signed for by someone else or left with a neighbor.
You can try contacting the USPS customer service to report the issue, and they may be able to provide additional information about the package's status.
The USPS has a process in place to investigate missing mail, which includes checking with local delivery carriers and reviewing security footage.
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Package Delivery Issues
If the status of your USPS package says "Delivered" but you can't find it, don't panic just yet. The agency advises checking all potential delivery locations at your address, including your mailbox, porch, garage, and exterior doors.
In rare cases, a package may show as "delivered" but could take an additional 24 hours to actually be delivered, so it's worth waiting a bit before assuming the worst.

If you still can't find your package, it's possible that the USPS lost it, but don't assume it's been stolen. The USPS will likely try to make good with you, but their liability depends on whether you or the sender invested in postal insurance.
The USPS will continue to look for your missing packages in perpetuity, and the fact that your package is missing never gets deleted from their database.
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Troubleshooting and Support
If your mail says delivered but isn't in your mailbox, it's likely because of a USPS tracking issue. The USPS uses a barcode scanning system to track packages, but sometimes the barcode gets damaged or the package is scanned multiple times, causing confusion.
Check your USPS tracking number to see if it says "In Transit" or "Out for Delivery" - this means the package is still en route to your address. You can also check the USPS website to see if the package was scanned at a specific location.
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USPS delivery times can vary depending on the location and type of mail. In some cases, mail can take up to 5 business days to arrive, even if it says delivered. So, if you're waiting on a package, be patient and give it a few more days.
If you're still having trouble finding your mail, try checking with your neighbors to see if they've received any packages for you. Sometimes, mail gets delivered to the wrong address or is left at a neighbor's house.
Missing Packages
If USPS tracking shows that your package was delivered, but you didn't receive it, don't panic! Check your mailbox, porch, garage, and exterior doors - the carrier may have left it in a secure location out of view.
You can also try contacting your neighbors to see if they received your package by mistake. Sometimes, packages are delivered to the wrong address.
If you still can't find your package, submit a missing mail search request to USPS. This can "activate" the package tracking number in the USPS database, which might help locate your missing package.
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USPS will investigate the situation and try to locate the missing package. They'll also keep the fact that your package is missing in their database, so if it's found in the future, you'll be notified.
You can also file a claim with USPS for a lost or stolen package, but you'll need to provide details about the package, including the tracking number and a description of the contents.
If you suspect that the package was stolen after being delivered, consider filing a police report.
USPS Support and Resolution
If the status of your USPS package says "Delivered" but you can't find it, start by checking all potential delivery locations at your address.
Check your mailbox, porch, garage, and exterior doors first. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
If you still can't find your package, don't assume it's been stolen just yet. The USPS advises that in rare cases, packages may show as "delivered" but could take an additional 24 hours.
Solving Delivery Problems

The status of your USPS package says "Delivered" but it's nowhere to be found. First, check any of the places your carrier may have left it, including your mailbox, porch, garage, and exterior doors.
In rare cases, a package may show as "delivered" but could take an additional 24 hours to arrive. This means you shouldn't stress just yet, as the package has likely been delivered, but it may be delayed.
If you're still unable to locate your package, it's possible that the USPS delivered it to the wrong address. Unfortunately, you can't file a claim with the Postal Service in this case, as the insurance that comes with Priority Mail doesn't apply to packages marked as "delivered".
To avoid this issue, consider investing in postal insurance when sending valuable items. It's a relatively affordable option compared to replacing lost items out of pocket.
Package Delivery Discrepancies
Package Delivery Discrepancies can be frustrating, but there are often explanations for what's going on. Sometimes, a package might say it's delivered when it hasn't been, and the first thing to do is check all potential delivery locations at your address, including your mailbox, porch, garage, and exterior doors.

It's possible that the carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. If you're still unable to find it, don't assume it's been stolen just yet – it's possible that the package was simply delivered to the wrong address.
In rare cases, a package may show as "delivered" but could take an additional 24 hours to arrive. This can be due to the USPS's scanning process, where packages are scanned at the end of each day, which can result in a package being marked as delivered instead of attempted.
If you're still unsure about the status of your package, consider the following steps:
- Look in other places it could be, such as with your neighbors or in surrounding areas.
- Check with your local post office to see if they have any information about your package.
- Purchase shipping insurance to protect yourself from costs associated with damage, theft, or lost packages.
Eliminate Deliverability Issues
US Global Mail is a game-changer for those who want to streamline their mail needs. They offer Virtual Mailbox services that can receive and sign for packages, keeping them in secure mail sites until you're ready to have them sent to you directly.
With US Global Mail, you can keep track of all your mail in real-time through your customer dashboard. This way, you're always aware of what's coming in and can schedule deliveries that fit your schedule perfectly.
US Global Mail's secure mail sites ensure that your packages are safe and sound, and with digital uploads, you'll never miss a delivery.
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Sources
- https://www.shipsaving.com/blog/usps-says-delivered-but-its-not-here-what-to-do
- https://bestlifeonline.com/usps-package-not-delivered-news/
- https://coolparcel.com/blog/what-to-do-if-usps-says-delivered-but-no-package/
- https://www.usglobalmail.com/blog/usps-says-delivered-but-no-package/
- https://www.wikihow.com/Usps-Says-Delivered-but-No-Package
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