
Hrvatska pošta has a rich history that spans centuries, dating back to the 16th century when it was first established in the Kingdom of Croatia.
The first postal service in Croatia was introduced in 1765, with the opening of the first post office in Zagreb.
Hrvatska pošta has undergone significant changes over the years, adapting to the needs of the modern world.
One of the most notable changes was the introduction of postal codes in 1964, which made it easier to sort and deliver mail.
History of Croatian Post
Hrvatska pošta has a rich history that spans over a century and a half. The first major change in the postal administration occurred in 1848 when the Vrhovno hrvatsko-slavonsko upraviteljstvo pošta was established.
The postal administration underwent several significant changes in the 20th century. In 1919, the Hrvatska direkcija Pošte, telegrafa i telefona was formed, marking a new era in the history of Croatian post.

From 1945 to 1990, the PTT-promet RH was responsible for the postal and telecommunications services in Croatia. This period saw significant growth and development in the sector.
In 1990, the Hrvatska pošta i telekomunikacije (HPT) was established, paving the way for the modernization of the postal services. However, this was short-lived as the HPT was eventually split into separate entities in 1999.
Today, the Hrvatska pošta (HP) is the leading postal service provider in Croatia. Interestingly, the company's headquarters was recently relocated from Zagreb to Velika Gorica, a move that marked the end of 120 years of operations in the capital city.
Infrastructure and Services
Hrvatska pošta has invested heavily in modernizing its infrastructure, with a total investment of one billion HRK. The New Sorting Center in Velika Gorica is the largest investment in the history of the Croatian Post, covering an area of 32,000 square meters.
The center is equipped with state-of-the-art machinery, including six automated sorting machines that can process 230,000 packages per hour with high accuracy. The facility also has a high-capacity storage area with 8,000 pallet spaces and a total capacity of 6,400 tons.
The Croatian Post has also expanded its services to include financial services, such as money transfers, bill payments, and savings accounts. Additionally, the Banka u Pošti project offers banking services to private and business customers in over 1,000 post offices across Croatia.
Nova Infrastruktura

The New Sorting Center in Velika Gorica is a massive project worth HRK 350 million. It's the largest investment in the history of Croatian Post.
The total area of the facility is 32,000 square meters, with 16,000 square meters dedicated to horticultural landscaped areas. This impressive complex employs over 1,500 workers.
The facility has a high-capacity storage area with 8,000 pallet spaces and a total capacity of 6,400 tons. The automated package sorting machines can process 15,000 packages per hour, weighing between 100 grams and 30 kilograms.
In addition to these impressive features, the center also boasts six automated letter sorting machines that can process regular-sized letters at a speed of 230,000 items per hour. This ensures timely delivery to customers' addresses with high accuracy.
The New Sorting Center is a vital part of the Croatian Post network, and its completion marked the end of the largest investment cycle in the company's history, worth one billion HRK.
Ustroj

Hrvatska pošta is organized into six regions, each responsible for a specific area of operation.
These regions are divided into departments that handle delivery services, network management, transportation, and maintenance and cleaning.
Each region is tasked with creating a strategic development plan, proposing and implementing development projects, and introducing new technologies to improve postal services.
The regions also focus on standardizing equipment and resources across all technological phases, ensuring a seamless delivery of services.
In essence, the regional structure enables Hrvatska pošta to provide efficient and effective services to its customers.
Postanske Usluge
The Croatian Post offers a wide range of postal services that cater to different needs.
Universal postal services are provided on the entire territory of the Republic of Croatia and to all users under the same conditions.
The Croatian Post provides services like acceptance, sorting, transport, and delivery of postal items in domestic and international traffic.
In addition to universal services, the Croatian Post also offers direct mail, stationery (books and printing), parcels, paid reply items, express mail items, and value-added shipments.
Paket24, business parcel, and e-parcel are some of the value-added shipments offered by the Croatian Post.
These services are designed to make sending and receiving mail and packages convenient and efficient.
Additional reading: Can I Mail My Ballot at the Post Office
Banka u Pošti
Banka u Pošti is a joint project of Hrvatska poštanska banka and the Croatian Post, making banking services more accessible to people throughout Croatia.
As part of this project, Hrvatska poštanska banka provides banking services to private and business users in post offices across the country. You can open a business account in almost 1,000 post offices.
Since December 2020, business customers can perform national payment transactions in HRK, contract Internet and mobile banking, deposit, cards, and other banking services. This is a significant convenience for entrepreneurs and small business owners.
You can open an HPB business account in almost 1,000 post offices, making it easier to manage your finances on the go.
Philately and Collectibles
The Croatian Post has been issuing postage stamps since 1991, with the first regular stamp being the Zagreb-Dubrovnik Airport, released on 9 September 1991.
Over the past 30 years, the Croatian Post has issued an impressive 1,360 postage stamps with various topics and motifs.
You can find a wide range of collectibles in post offices, including commemorative stamps and postcards, as well as books, technical items, and toys.
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Epreporuka
ePreporuka is a qualified electronic delivery service available through the ePošta service. It allows both physical and legal entities to receive and send recommended packages digitally.
This service has the same legal effect as sending a recommended package to a physical address. It's a convenient way to send packages without the need for physical contact.
Hrvatska pošta, the national postal operator in Croatia, offers ePreporuka as part of its services. The company has a wide reach, with 1016 offices across the country.
By using ePreporuka, you can send packages digitally and have them delivered to the recipient's address. This service is available to all citizens and businesses in Croatia.
Filatelija
Filatelija is a fascinating hobby that involves collecting postage stamps. The Croatian Post has been issuing postage stamps of the Republic of Croatia since 1991.
In just 30 years, the Croatian Post has issued an impressive 1,360 postage stamps. This is a testament to the rich history and culture of Croatia.
The first regular postage stamp, Zagreb-Dubrovnik Airport, was issued on 9 September 1991. It marked the beginning of a new era in philately.
The Croatian Post has also issued commemorative postage stamps, with the first one being released on 10 December 1991. This stamp celebrated the declaration of independence of the Republic of Croatia.
These stamps have won numerous international awards, a clear indication of their quality and craftsmanship.
Tracking and Delivery
Hrvatska pošta has a very efficient tracking system, one of the best in Europe, thanks to its membership in the UPU.
The company labels each package with a unique tracking number, which allows them to keep a record of the package's details, including sender and receiver information, addresses, departure date, estimated delivery time, and more.
You can track your package by using the web page or the Hrvatska pošta app for mobile devices. The "HP Track" section is where you type in the tracking number to get all the details about your shipment.
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Hrvatska pošta delivers packages, parcels, and letters all over Croatia, with over 1,000 postal offices and 10,000 employees working for them.
The company has a good insurance policy for the integrity of the shipment, and they deliver to every single city in Croatia with very efficient delivery times.
If the receiver is not at home, the parcel will be taken to the nearest Hrvatska pošta office, and the receiver will be notified.
Hrvatska pošta has a customer service team that can help you with any questions or concerns you may have about tracking and delivery.
You can contact Hrvatska pošta through their website, which has all the necessary contact information, including phone numbers, email, and addresses of all their offices in the country.
The delivery time for Hrvatska pošta depends on various factors, such as the distance the package needs to travel, the route it takes, and the size and weight of the package.
Domestic deliveries usually take a maximum of three working days, while international deliveries can take up to 12 days for priority items and 21 days for regular items.
Cost and Contact
Hrvatska pošta's costs are set by the Universal Postal Union (UPU), so you can expect global postal tariffs and courier services within a certain range. Tariffs vary depending on the package's dimensions, weight, and destination.
National deliveries are always cheaper than international ones, with prices ranging from 3.10 kuna to 855 kuna (or $0.50 to $135).
For international services, costs are mainly determined by the distance to be covered, with the lowest international fee being 8.60 kuna ($1.36) and the highest being 1000 kuna ($158.32).
Financijske Usluge
Hrvatska pošta nudi različite financijske usluge u poštanskim uredima, kao što su prijenosi gotovog novca, plaćanja računa i podizanje gotovine.
U poštanskim uredima može se ugovoriti i štednja, te se također nudaju police osiguranja.
Bank at the Post projekt omogućava poslovne korisnike da otvore HPB poslovni račun u skoro 1.000 poštanskih ureda i izvrše nacionalne plaćanja u HRK.
Poslovni korisnici mogu također ugovoriti internetsko i mobilno bankarstvo, te depozitirati, koristiti kartice i druge bankarske usluge.
Je Li Skupa?

Hrvatska pošta's costs are within the global range of mail tariffs and courier services.
The costs of deliveries vary depending on several factors, including distance, package dimensions, and other issues.
National deliveries are always cheaper than international ones.
The tariffs for shipments inside the Croatian territory go from 3.10 Kunas to 855 Kunas.
That's roughly between $0.50 and $135 in US dollars.
International services have different costs, mostly defined by the distance to travel.
The lowest international fee is 8.60 Kunas, which is equivalent to $1.36.
The highest international fee can go up to 1,000 Kunas or $158.32.
International fees are divided into European and continental destinies.
It's worth noting that Hrvatska pošta offers various financial services in their post offices, including money transfers, bill payments, and currency exchange.
Kako Kontaktirati Hrvatsku Poštu?
You can contact Croatian Post through various means. Their website has all the contact information, including phone numbers, email, and addresses of all their offices in the country.

The website is a great place to start, as it has a comprehensive list of contact details. You can reach out to them with any issues, questions, or suggestions you may have.
Croatian Post's customer service representatives can also assist you with tracking and monitoring your packages. This way, you can get all the information you need about your package without having to access the official website.
Ship24 offers advanced tracking solutions for packages, and thousands of satisfied customers worldwide use their services.
Paket24 and Parcel Lockers
Hrvatska pošta has introduced a convenient way to send and receive packages with its parcel lockers. These lockers are handled by Paket24, a service that guarantees next-day delivery in over 200 locations.
Paket24 evenly covers the entire territory of Croatia, making it a reliable option for sending and receiving packages. The service is offered by the Croatian Post, a government-owned company.
By the end of 2022, Hrvatska pošta plans to have 150 parcel lockers open, with a total of 300 planned. This will make it even easier for people to send and receive packages.
Here's a breakdown of the planned parcel lockers:
- 150 parcel lockers to be open by the end of 2022
- Total of 300 parcel lockers planned
Vaša" Foundation and Zaklada Hrvatske Počte
The "Vaša pošta" Foundation, also known as Zaklada Hrvatske pošte, was established by the Croatian Post to provide financial assistance to children without adequate parental care.
This foundation aims to make it easier for these children to become independent. The Croatian Post finds sponsors who waive their commissions to pay life insurance policies on behalf of the children.
These life insurance policies are paid to the residents of foster homes as a kind of annuity at the time of leaving the foster home. This allows them to cover the basic costs of living until they find employment.
The establishment of the foundation is a continuation of the humanitarian project "Good People to the Children of Croatia", which the Croatian Post has been implementing since 2009.
Osnivanje
The first national postal administration in Croatia was established in 1848 by the decision of Ban Josip Jelačić and the Bansković council.
It was named Vrhovno hrvatsko-slavonsko upraviteljstvo pošta, with the goal of unifying the entire territory of the Triune Kingdom in postal traffic.
The administration was located in the former Klarisa monastery in Opatička street in Zagreb, where the first state postal office had been since 1831.
A telegraph wire was soon brought to the Banske dvore, connecting Zagreb to the telegraph network with Vienna.
The first telegraph message was sent on September 28, 1850, from Ban Josip Jelačić to his colleague in Beč, stating "telegraf je u redu".
The increasing postal traffic led to the need for a new postal building, which was constructed in 1901 near the Main Railway Station, and in 1904, the first postal building in Croatia was built in Jurišićevoj street in Zagreb.
The building was designed by local craftsmen and some Hungarian companies.
The postal building was adapted and reorganized several times in the first half of the 20th century.
In 1958, the building received its current appearance.
The establishment of the Kingdom of SHS in 1918 marked a significant turning point in the development of the postal service.
The Ministry of Posts and Telegraphs of the Kingdom of SHS was established in 1919 in Beograd and divided the state territory into nine postal and telegraph directorates.
The Croatian directorate was based in Zagreb.
The postal service, telegraph, and telephone (PTT) underwent several reorganizations before the start of World War II.
In 1929, the Ministry of Posts, Telegraphs, and Telephones of the Kingdom of SHS was abolished, and the PTT-promet came under the jurisdiction of the Ministry of Construction.
From 1930, it was under the jurisdiction of the Ministry of Transportation, and in 1935, the Ministry of Posts, Telegraphs, and Telephones was re-established.
A new regulation on the organization of the Ministry of Posts, Telegraphs, and Telephones was also introduced, which established a strict quota for the number of people who could be hired for the PTT service.
This regulation, which was in place until 2020, prohibited women with a university education from working in the PTT service, and limited the number of people with a secondary education who could be hired.
The Croatian Post successfully tested drone delivery from the Zadar port of Gaženica to Preko on the island of Ugljan in 2020.
This was part of a pilot project with the Croatian company AIR-RMLD, which develops commercial and industrial services using drones.
The new tests will demonstrate the possibilities of using drones in delivering letters and parcels between post offices and indicate the needs of the Croatian Post for this type of technology.
Sources
- https://en.wikipedia.org/wiki/Hrvatska_po%C5%A1ta
- https://www.ship24.com/couriers/hrvatska-posta-tracking
- https://www.ship24.com/hr/kuriri/hrvatska-posta-pracenje
- https://hr.wikipedia.org/wiki/Hrvatska_po%C5%A1ta
- https://www.bug.hr/biznis/pitali-smo-hrvatsku-postu-kasne-li-posiljke-i-zasto-se-isporucuju-u-postanskim-48605
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