
Getting started with USPS Informed Delivery is a breeze, and it's completely free. To sign up, you'll need to visit the USPS website and provide some basic information, including your mailing address.
The process is quick and easy, and you'll be receiving your first digital preview in no time. This digital preview shows you a preview of the mail and packages that are scheduled to arrive at your home in the next few days.
To receive your digital preview, you'll need to have a USPS account and be a residential customer. This service is not available to commercial customers.
What Is Informed Delivery?
Informed Delivery is a free service offered by the United States Postal Service (USPS) that allows you to digitally preview the mail you'll receive each day.
You'll receive an email notification with images of the front of your mail as it's extracted through the automated letter sorter.
To get started, you'll need to add a valid email address to your account and register for the service.
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What It Does
USPS Informed Delivery provides a daily preview of your incoming mail, showing grayscale digital images of up to 10 pieces of mail.
You'll see the front of the envelope, including the recipient and sender addresses, postage, and any other markings.
The size and shape of the envelope are also visible, giving you a sense of the size and thickness of the mail piece.
With Informed Delivery, you can know what mail to expect and when, prioritize important mail based on the sender or type, and decide whether to physically check your mailbox for specific items.
Here are some benefits of using Informed Delivery:
- Knowing what mail to expect and when
- Prioritizing important mail based on the sender or type
- Deciding whether to physically check your mailbox for specific items
Keep in mind that only letter-sized mail is typically shown, with a daily limit of 10 images. Packages and oversized mail are not included.
Seamless Digital and Physical Integration
You can use Informed Delivery as long as your residential address or P.O. box is qualified and located in a zip code where the service is offered.
To get started, you'll need to register for the service and add a valid email address to receive updates. This will allow you to preview up to 10 letters in USPS's daily notification.
The automated scanner does not image certain letter items, such as magazines and periodicals, so you may receive a message indicating that a piece of mail is not available for viewing.
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Benefits and Features
USPS informed delivery email is a convenient service that allows you to preview your incoming mail and packages.
With Informed Delivery, you can stay organized, keep track of deliveries, and reduce unnecessary trips to your mailbox or the post office.
One of the biggest advantages is the ability to plan your day accordingly by previewing your mail.
The service can also reduce the risk of mail theft by alerting you to expected mail items.
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If you don't receive an expected mail item, you can contact the sender and the USPS to investigate.
The service is convenient for busy individuals who may need more time to check their mailbox every day.
With Informed Delivery, you can quickly view your mail from your smartphone or computer and take action if necessary.
You can also choose to opt out of physical mail advertisements and instead view them in your informed delivery dashboard.
This can be environmentally friendly by reducing the amount of paper mail you receive.
The service helps you stay connected to your mail, whether you're traveling or away from home.
You can leave delivery instructions or reschedule delivery if you're unable to receive your mail.
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Getting Started
To get started with USPS Informed Delivery, you'll need a residential address or a P.O. box for personal use. Your address and Zip code must also be eligible for the service.
You'll need to complete an I.D. verification process, which involves verifying your identity through email or phone number. If you choose to verify your identity online, you'll be asked to add your phone number and receive a numeric OTP via text message.
To sign up for Informed Delivery, visit the USPS website and click on "Sign up for free." You'll be asked to enter your address to check if you're eligible for the service, and then create a USPS personal account if you don't already have one.
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Personalization Opportunities
USPS Informed Delivery offers a range of personalization opportunities, starting with interactive content.
You can add clickable links and personalized messages to your mail pieces, which can enhance customer engagement and drive better response rates.
Informed Delivery email opens are a key metric to track, as they indicate how many people are actually seeing your content.
Click-through rates on ride-along content are also important, as they show how many people are taking action after seeing your interactive content.
Here are some key metrics to track for a successful Informed Delivery campaign:
- Informed Delivery email opens
- Click-through rates on ride-along content
- Total mailpieces sent to Informed Delivery households
- Processing dates for mailpiece deliveries
- ZIP Code breakdown of Informed Delivery households
By incorporating personalized messages and interactive content, you can create a truly unique and tailored experience for your audience.
This can help boost engagement and establish a deeper connection with your customers.
Sign Up Guide
To sign up for Informed Delivery, you'll need to meet some basic requirements, such as having a residential address or renting a P.O. box for personal use.
Your address and Zip code must be eligible for United States Postal Service Informed Delivery, which means they must qualify for USPS notification delivery.
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To get started, visit the USPS Informed Delivery site and click on Sign up for free. This will take you through the registration process.
You'll need to enter your P.O. box address or residential address to check if you're eligible for the Informed Delivery service.
If you don't have a USPS personal account, you'll be asked to create one. This involves selecting a username and password, adding security questions, and providing contact information.
You'll also need to complete an I.D. verification process, which can be done online or by requesting a code via email or phone number.
If you choose to verify your identity online, you'll receive a numeric OTP via text message. If you prefer to verify your identity physically, an invitation code will be sent to your residential address.
After completing the I.D. verification process, you'll be redirected to your Informed Delivery dashboard, where you can manage your mail and packages online.
Here's a quick rundown of the steps to sign up for Informed Delivery:
Notifications and Filtering

You can get mail delivery notifications through the Informed Delivery service, which sends you free email updates when your mail has been delivered.
Unfortunately, Informed Delivery doesn't filter out junk mail, which can clutter your previews and make them harder to manage. On average, Americans receive about 41 pounds of junk mail each year.
To avoid the clutter, you can consider using a virtual mailbox that automatically sorts and filters out junk mail, keeping your inbox organized.
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How to Get Notifications
Getting notifications from USPS is a straightforward process. You can download the Informed Delivery app and sign up for the service.
To get started, you'll need to verify your account, which is a quick and easy process. After verification, you'll be able to access your Informed Delivery settings.
Adjusting your notification preferences is a great way to customize your experience. You can choose the types of mail and packages you want to receive notifications for.
By following these simple steps, you'll be able to stay on top of your mail and packages.
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Filtering Junk
USPS Informed Delivery does not filter out junk mail, providing a digital preview of all incoming mail, including both desired and unwanted items.
It's a good thing it doesn't, because it helps you stay on top of your mail, even the stuff you'd rather not receive.
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No Junk Filtering
Informed Delivery doesn't filter out junk mail, which can clutter your inbox and make it harder to manage.
On average, Americans receive about 41 pounds of junk mail each year.
You can opt-in to free Mail Delivery Notification emails to stay on top of your mail, but junk mail will still come through.
A virtual mailbox can be a useful solution to automatically sort and filter junk mail, keeping your inbox organized.
Unfortunately, Informed Delivery doesn't make any distinction between wanted and unwanted mail, so you'll still see junk mail in your digital preview.
Eligibility and Limitations

USPS Informed Delivery is not available in all areas, and you can check its availability by visiting the USPS website and entering your zip code. If your zip code is one of the ones that aren't eligible, you won't be able to sign up for the service.
There are still some zip codes in the United States that aren't eligible for USPS Informed Delivery. This includes areas where the service is not yet available.
In some cases, your address may be eligible for the service, but you still won't be able to sign up because your apartment building hasn't been uniquely coded at the unit level.
Here are some reasons why your address might not be eligible:
- Zip code not eligible for the service
- Address not coded at the unit level
History of USPS
The United States Postal Service has a long history, and its Informed Delivery service is a relatively recent addition. It was first released as a pilot program in some selected Zip codes in 2014.
The agency ran a pilot program to test the feature and gauge the reaction of postal workers before expanding it to more areas. The Informed Delivery Service was introduced in February 2014.
In 2017, the service was expanded to most of the Zip codes in the U.S., allowing more people to take advantage of it. This expansion helped the service quickly grow.
As of 2020, nearly 15 million users had signed up for the service, showing its popularity and potential. About 89% of customers reported being satisfied with the service.
The agency is working hard to ensure that the service is available to everyone, with a goal of reaching mainstream America.
Limitations of the
Informed Delivery has some limitations you should be aware of. The service is not available in all areas, and you can check its availability by visiting the USPS website and entering your zip code.
The preview of your mail is not always complete, which can be a problem if you're expecting an important piece of mail. In some cases, the preview may not include all the mail that's expected to be delivered that day.

You can only see a digital preview of your packages, and the data is often limited. For instance, you may not be able to see the weight of your package or the shipping method used.
There are also some security concerns associated with Informed Delivery. Since the service provides a digital preview of the mail that's expected to be delivered, it's possible for someone to intercept and view that information.
Some other limitations of the service include low-resolution gray images, and the feature only displays the exterior of your parcel. Sometimes the mail can arrive to customers without displaying it in the preview dashboard.
Here are some specific limitations to be aware of:
- Low resolution gray images
- The feature only displays the exterior of your parcel
- Sometimes the mail can arrive to customers without displaying it in the preview dashboard
In addition, Informed Delivery only includes USPS mail and packages, and it doesn't support deliveries from other carriers like FedEx, UPS, or DHL.
Managing Your Account
Managing Your Account effectively is crucial to getting the most out of USPS Informed Delivery email.
You can access your account information, including your email address and password, by logging in to the USPS website.
To reset your password, click on the "Forgot Password" link and follow the instructions.
Make sure to keep your account information up to date, as this will ensure you receive your Informed Delivery emails accurately.
The USPS Informed Delivery system will send you an email with a preview of your upcoming mail, including packages and magazines.
You can also manage your email preferences, such as changing the frequency of your Informed Delivery emails, by logging in to your account.
Troubleshooting and Security
USPS has taken steps to ensure the security and privacy of Informed Delivery users. Only the envelope's exterior is scanned, with all information inside remaining unknown.
The Private Act is strictly adhered to, ensuring that private citizens' information shared through the mail remains confidential and can only be disclosed to a third party under strict conditions.

Informed Delivery uses knowledge-based authentication to verify the true identity of users signing up, which includes answering multiple-choice questions only the real user knows the answers to.
To sign up, you'll need to answer these questions correctly, providing an additional layer of security to your account.
Here are the steps to set up package tracking notifications:
- Step 1 – Enable package tracking notifications by selecting the option to receive automatic alerts via text and/or email regarding your package status and delivery information.
- Step 2 – Set up email reminders for significant mail items by clicking “Set a Reminder” from your Daily Digest email.
- Step 3 – Select a date to receive your reminder email and choose a date for your reminder email up to 10 days after the date you received the initial notification for that mailpiece.
Inaccurate or Delayed Notifications
If you're relying on Mail Delivery Notifications, be aware that mail scanned after USPS's daily cutoff may not appear until the next day—or at all.
Sometimes, you'll receive a preview, but the mail is delayed in delivery. This can be frustrating if you're waiting for a package or letter.
Mail that's delayed in delivery might not trigger a notification, even if it's on its way. This can lead to confusion and delayed action.
Inaccurate or delayed notifications can be caused by various factors, including scanning after the daily cutoff.
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Missing Packages
Missing Packages can be frustrating, but there are some things you should know.

Informed Delivery only shows notifications for mail processed by the USPS automated equipment, so packages not processed that way won't appear on the Informed Delivery notification.
If you're unable to sign for a package in person, you can register your digital signature online, and the USPS will safely deliver your Signature Required package to your mailbox or preferred delivery location.
The United States Postal Service offers Informed Delivery as a service to those who live in the U.S., allowing you to see notifications for your mail and packages before they arrive.
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Security & Privacy
The USPS has taken steps to ensure the security and privacy of your mail and package information. They only scan the exterior of the envelope, keeping the contents private.
USPS has implemented knowledge-based authentication to verify the true identity of people signing up for Informed Delivery. This involves answering multiple-choice questions that only the real user knows the correct answer to.

The Private Act requires USPS to safeguard private citizens' information shared through the mail. This means that sensitive information can only be disclosed to a third party under strict conditions.
USPS also ensures mail protection by safeguarding their systems and the employees who deliver the mail. This is a critical aspect of maintaining the security and privacy of your mail.
To access your mail and package information, you can receive notifications via text and/or email. These notifications will include automatic alerts regarding your package status and delivery information.
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Frequently Asked Questions
Why didn't I get my Informed Delivery email?
Check your email opt-in settings to ensure email notifications are turned on. If enabled, you should receive Informed Delivery emails to the email address in your USPS.com account
What time does Informed Delivery send emails?
Informed Delivery sends daily updates around 9 a.m., unless you have mail due, in which case it sends updates each day.
How do I contact Informed Delivery?
To contact Informed Delivery, email [email protected] or call 1-877-329-7206, available Monday-Friday from 7 AM-5 PM CT.
Sources
- https://www.usps.com/manage/informed-delivery.htm
- https://www.baesman.com/news-insights/understanding-usps-informed-delivery-a-complete-guide
- https://www.postscanmail.com/blog/informed-delivery-by-usps-what-is-it-and-how-does-it-work.html
- http://www.postalexamreview.com/blog-detail.php
- https://www.shipsaving.com/blog/what-is-usps-informed-delivery
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