Smartstop Self Storage Customer Service Account Management and Support

Smartstop Self Storage's customer service is a big deal, and it shows in their account management and support. They offer 24/7 access to your account online, so you can manage your storage unit and pay bills whenever you need to.

Their customer service team is available to answer questions and help with issues by phone, email, and even in-person at their facilities. They also have a dedicated team for large commercial customers, which is a nice touch.

One of the standout features of Smartstop's account management is the ability to view and print receipts and invoices online. This is super convenient for tax purposes or just keeping track of your expenses.

Their online portal is user-friendly and easy to navigate, making it a breeze to manage your account and storage unit.

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If you need assistance with your storage account, you can reach out to SmartStop Self Storage Customer Service at (855) 924-1444.

This toll-free line connects you directly to the customer service department, where you can address any storage-related inquiries or issues.

Having your storage account number available during the call can help streamline the process.

The customer service team is committed to delivering timely and effective support to ensure a satisfactory experience for all customers.

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At SmartStop Self Storage, you can manage your account online or by phone. You can access your account information 24/7, making it easy to keep track of your storage unit and payments.

To start, you can create an online account on their website, which allows you to view your unit details, make payments, and even request a move-in or move-out.

Their customer service team is available to assist you with any questions or concerns you may have, and they can be reached by phone or email.

Changing your email address in your self storage unit account is a straightforward process. Simply login to your self storage unit account.

Once you're signed in, click on the Edit link within the Contact Info section, which is located under the Account Info tab.

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To change your profile password, first log in to your self storage unit account.

Once you're signed in, click on the Edit link within the Password section, located under the Account Info tab.

Enter your old password, and then choose a new password and verify it.

Click the Save button to confirm the changes.

To access the Password section, you'll need to be signed in to your account.

You can make online reservations 7 days in advance for a storage unit. If you need to reserve a unit further in advance, you can call your nearest storage facility and ask to speak with the property manager.

They can help you with reservations up to 30 days in advance. This is especially helpful if you're planning a move or have specific storage needs.

To ensure maximum security, consider purchasing a disk lock for your storage unit.

You can make online reservations 7 days in advance, which is convenient for planning ahead. If you need to make a reservation further in advance, you can call your nearest storage facility and ask for the property manager, who can accommodate reservations up to 30 days in advance.

Before making a reservation, it's a good idea to verify the customer service hours in case you have any questions or concerns. SmartStop Self Storage Customer Service is available Monday through Friday from 9:30 AM to 6:00 PM Pacific Time, and Saturday from 9:00 AM to 4:00 PM Pacific Time.

You'll also want to consider purchasing a lock for your storage unit, as they are available for purchase at any SmartStop Self Storage facility. The disk lock is recommended for the highest level of security, so be sure to bring it with you on move-in day if you already have one.

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Changing your address online is a straightforward process. You'll need to login to your self storage unit account to get started.

Once you're signed in, click on the Edit link within the Billing Address section under the Account Info tab. This is where you'll enter your new address information.

To do this, simply enter your new address details and click the Add New Address button. Please note that this will only update your billing information, not your lease agreement.

If you need to change your lease agreement or address, you'll need to call the company directly.

If you need to contact Smartstop Self Storage, you're best off calling them. According to customer data, 82% of people use the phone to reach out, while only 18% use email.

The best phone number to call is 855-924-1444, which 63% of consumers have used to address their issues and concerns. This number is a good starting point if you're looking for a quick resolution.

Monday is the worst day to call, with the longest wait times. If you can, try calling on Sunday when wait times are shortest.

You can also try emailing Smartstop Self Storage at [email protected], which 36% of customers use to address their issues and concerns.

Here are the most common reasons people call Smartstop Self Storage: