
Postal orders have been a convenient way for people in the UK to send and receive money since the 19th century. The first postal order was introduced in 1881.
To purchase a postal order, you would need to visit a post office and fill out a form with the recipient's name and address, as well as the amount of money you wanted to send. The postal order would then be issued and sent to the recipient.
The maximum value of a postal order was £100, with a minimum value of 1p. This made it easy for people to send small amounts of money to each other.
History and Decline
The postal order system in the UK has a rich history that dates back to 1881, when the Post Office introduced the first postal orders to facilitate small transactions.
Initially, postal orders were a convenient way for people to send and receive money, especially for those who didn't have a bank account. They were also widely used for paying bills and rent.
By the early 20th century, postal orders had become an essential part of British commerce, with millions of orders being sent every year. However, with the rise of electronic banking and online payment systems, the demand for postal orders began to decline.
The Post Office eventually stopped issuing new postal orders in 2012, marking the end of an era for this once-popular payment method.
Decline in Use
The decline in postal order use is a fascinating topic. Since 1945, the use of postal orders has declined significantly.
Postal orders were once a popular form of payment for lottery tickets. In events such as the football pools and for payment for bets on horse racing, they were the go-to choice.
By 1981, postal order transactions had declined to only 90 million. In contrast, in 1971, they still accounted for 270 million transactions.
Resurgence and Revamp
In April 2006, the postal order system underwent a revamp.

The revamp enabled individual post offices to print postal orders on demand in any value from 50p through to 250 pounds.
This change allowed for single postal orders to be purchased for odd denominations, such as 66p or 99p.
This flexibility made British postal orders similar to the money orders issued by post offices in the United States and many other countries.
With the new system, vendors no longer have to wait for clearance, which can happen with cheques, making postal orders a safer payment option.
As a result, auction websites like eBay have found postal orders to be a popular form of payment.
About
Our story begins with the dawn of a new era, one that would bring about a revolution in the way people lived and interacted with one another. The history of this phenomenon is a long and winding one, spanning centuries.
The first recorded instance of this concept was in the 18th century, where a group of innovators sought to create a more efficient and connected society. They developed a system that would eventually become the foundation of modern communication.
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This system was initially met with skepticism and even fear by many who couldn't understand its potential. They saw it as a threat to traditional ways of life and social structures.
However, as time went on, it became clear that this innovation had the power to bring people together like never before. It enabled the free exchange of ideas and information, breaking down geographical and social barriers.
The impact was felt across the globe, with people from all walks of life using this system to connect with one another. It was a truly democratizing force, giving a voice to the voiceless and empowering marginalized communities.
But with great power comes great responsibility, and the system was not immune to the darker aspects of human nature. As it grew in popularity, so did the number of those who sought to exploit it for their own gain.
The system's decline began with a series of scandals and security breaches, which eroded trust and confidence in its ability to protect users. The once-thriving community began to fracture and fragment.
Despite efforts to revamp and reboot, the damage had been done. The system's popularity continued to wane, and it eventually became a relic of a bygone era.
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Types of Postal Orders

There are several types of postal orders available in the UK, including Postal Notes and Postal Orders.
Postal Notes are a type of postal order that can be purchased from post offices and can be used to make payments up to £50.
They are a convenient and secure way to make payments, as they can be cashed in at any post office.
Uncrossed
Uncrossed postal orders are as good as cash, but like cash, they're also unsecure. You can use them to buy mail order items or from auction sites like eBay without handing over your financial details.
To buy something with an uncrossed postal order, you can purchase a postal order for the value of your item and send it by post to the seller. They can then cash it.
Here are some key things to keep in mind when using uncrossed postal orders:
If you're sending an uncrossed postal order to a seller, remember that they can cash it and potentially send your purchase to you. In many cases, your item will arrive earlier.
Crossed

A crossed postal order is a type of order that can only be paid into the recipient's bank account, savings account, or used to pay bills.
These orders have two straight, vertical lines passing through them, just off centre, which are added electronically to prevent them from being cashed in branch.
If you want a crossed order, you can ask the branch team to cross it when you buy it.
Anyone who tries to cash a crossed order in branch will be referred to their bank.
Using Postal Orders
To make a payment or send cash gifts, postal orders are a convenient option. You can either cross or uncross the order, which determines how it's used - crossed orders can only be paid into a bank account, while uncrossed orders can be used as cash.
The payee's name is required on a postal order, which can be printed if you wish. This ensures the order is directed to the correct person.
To encash a postal order, you can take it to any Post Office branch, as long as it's not more than 12 months old. If it's crossed, it will need to be paid into a UK bank account, but if it's uncrossed, you can receive its cash value.
If a branch refuses to encash a postal order, it may be because the order is crossed or more than 12 months old. In this case, you can return to the branch where you bought the order and they can check for you.
Here are the steps to encash a postal order:
- Take the original order and your personal contact details to the Post Office branch.
- They will verify the order and pay you the cash value.
- Keep a record of the transaction for your records.
How They Work
Using postal orders is a convenient way to send money, and understanding how they work can make the process smoother.
The payee's name is always required on a postal order and can be printed if you wish.
Postal orders can either be crossed, so the payee can only pay them into their bank account, or uncrossed, to be used as cash.
May Suit If:
Using a postal order can be a great option if you're looking for a secure way to make a payment or send cash gifts. You can use it to send money to someone without having to hand over your personal financial details.
If you don't have a bank account or a cheque book, a postal order can be a suitable alternative. This is especially useful for those who are new to managing their finances or don't have access to traditional banking services.
Here are some scenarios where a postal order may be the best choice:
- You need to make a payment or send cash gifts
- You’re wary of handing over your personal financial details
- You don’t have a bank account or a cheque book
Encashing
Encashing a postal order is a straightforward process, but there are a few things to keep in mind. You can redeem a postal order in a Post Office branch for up to 12 months from its purchase date.
If your postal order is more than 12 months old, you won't be able to encash it and will need to follow the refund process instead. To do this, keep a copy of your postal order for your records and send the original with your personal contact details to us at the contact address below. We'll aim to get back to you within 35 days.
A different take: Order to Delivery Process
You can take an uncrossed postal order into any Post Office branch to receive its cash value. You might be asked for ID when you do. If the order is crossed, it will need paying into a UK bank account just as you would with a cheque.
Here are some reasons why a branch may refuse to encash a postal order:
- If the order is crossed, it can only be paid into a bank and not cashed.
- If you try to redeem an order that's more than 12 months past its date of issue, it may be refused. Payment after this is at the branch's discretion.
If a branch refuses to encash a postal order, please return to the branch you bought your postal order from, taking your receipt, and they can check for you.
Payment and Fees
Postal orders can only be paid for in cash, as they're treated as a cash advance by the banks.
If you need to return a postal order for a refund, it's a relatively straightforward process. You can return it to a Post Office branch for a refund if it's less than 12 months old.
You'll need to send your original postal order and personal contact details to the address under "contact us" if it's older than 12 months.

It can take up to 35 days for your refund to be issued, so be sure to allow ample time to receive it.
Here's a quick rundown of the refund process:
Charging an admin fee for the postal orders service helps to cover the cost of producing and selling them, not for insuring the orders themselves.
Payments and Fees
During World War I and World War II, the British government declared postal orders legal tender as cash to save paper and labour. This was a remarkable move that helped streamline the payment process.
Postal orders can only be paid for in cash, as they're treated as a cash advance by the banks. This means you can't use your credit or debit card to purchase one.
Charging an admin fee for the postal orders service helps cover the cost of producing and selling them. It's not a fee for insuring the orders themselves.

If your postal order is less than 12 months old, you can return it to a Post Office branch for a refund. Just keep a copy of the order for your records.
If your refund is delayed, please allow up to 35 days for it to be issued. If this time has passed, you can write to the relevant address for further assistance.
Here's a summary of the refund process:
- Refunds for orders less than 12 months old: Return to a Post Office branch
- Refunds for orders older than 12 months: Send original order and personal details to the relevant address
- Refund processing time: Up to 35 days
Liability of Bankers
A banker's liability is limited when collecting payments for a principal. Any banker who collects payment for a principal in the British Islands can only be held liable to that principal.
This protection applies when a banker receives payment or is allowed by the Postmaster-General to account for a postal order or a document purporting to be a postal order. The banker is not responsible for the payment or the document.
In such cases, the principal remains liable for the possession of the order or document and its proceeds. The banker's role is that of a collector, not a guarantor.
Handling the Logistics

Handling the logistics of postal orders in the UK can be a bit tricky, but don't worry, I've got you covered. You'll need to visit a post office or a bank to cash your postal order, as they can't be cashed at grocery stores or convenience stores.
Make sure to check the post office's normal business hours online before you head out. You can't cash a postal order just anywhere, after all!
You have a limited time to cash your postal order, so don't wait too long. A postal order is only valid for 6 months after it was sent, so make a note on your calendar to cash it soon.
If you do lose or misplace your postal order, don't panic. You can file an official claim with your local post office, and all you'll need is form P58 and a copy of the original receipt from the sender.
Here are the steps to claim your lost or stolen postal order:
- Fill out form P58 with your name, the sender's name, and the amount of the order.
- Get a copy of the original receipt from the sender.
- Send both the form and the receipt to the address below.
Common Order Questions

If you're wondering about postal orders, you might have some questions.
An admin charge is applied for the service, not for insurance.
You don't need to ask for proof of identity when cashing a postal order, but branch teams might ask for some ID as a precaution.
If you're stuck, find your nearest branch and pop in – the team will be happy to help.
A name is required on a postal order, regardless of whether it's crossed or uncrossed. To check if it's crossed, look for two vertical lines passing through the order.
If your postal order has been lost in the post, you can get a P58 (lost post form) from a branch and send it to Royal Mail, along with a photocopy of your proof of purchase.
Make sure to hold on to your original postal order receipt, as you'll need the unique ID number if you want to claim for the loss.
If your postal order is stolen, report it to the police and get a Crime Reference Number – the police will need to contact the issuer with this.
Tips
Some ATMs and mobile banking apps may allow you to deposit money from a postal order directly into your bank account, but be aware that apps won't give you cash in-hand.
Both crossed and uncrossed postal orders can be ordered at and sent from post offices.
You can deposit money from postal orders at some ATMs or mobile banking apps, but be aware of the difference in how cash is dispensed.
Frequently Asked Questions
Can you track a postal order UK?
To track a postal order in the UK, you'll need to have purchased a service with a tracking or reference number. Check if your service includes tracking for more information.
Sources
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