
Ontrac tracking numbers are a breeze to understand. Ontrac is a logistics company that provides tracking numbers for packages shipped through their services.
You can find your Ontrac tracking number on the shipping label or in the confirmation email sent by Ontrac. This number is usually 18 digits long and starts with the letters "1Z" or "9Z".
To track your package, simply visit the Ontrac website and enter your tracking number in the search bar.
Using Ontrac Tracking Numbers
To track your Ontrac package, you'll need to use the tracking number provided by Ontrac. This number is typically found on your order page or in the shipment notification email.
You can track your Ontrac package by visiting the Ontrac website and entering your tracking number on the tracking page. This is the most straightforward way to get the current status of your package.
If you're having trouble finding your tracking number, check your order page or shipment notification email. The tracking number should be prominently displayed.
Here are the steps to track your Ontrac package:
- Visit the Ontrac website and enter your tracking number on the tracking page.
- Use third-party platforms like 17TRACK for more precise tracking information.
- Input your tracking number into the tracking section of AfterShip Tracking Page.
Allow time for updates, as tracking information may take 1-3 days to update after your order has shipped. If you need further assistance, you can contact Ontrac support by texting "track my package" to 587.817.2380.
How to Use the Official Website
The official OnTrac website is a great place to track your packages. You can access it by clicking on this link: https://www.ontrac.com/tracking/.
To track your package, enter your OnTrac courier tracking number into the provided space. The official website only allows you to enter one number at a time. Make sure you have the correct tracking number, which can be found on your order page or in the shipment notification email.
If you're having trouble finding your tracking number, you can check your order page or look for it in the email you received from OnTrac. If you still can't find it, you can contact OnTrac's customer service for help.
Here are the steps to track your OnTrac package on the official website:
1. Open the official OnTrac tracking page
2. Enter your OnTrac courier tracking number
3. Click "Track Your Package" to view the current status
Note: The official website may take a few days to update tracking information after shipment.
The Different States
The different tracking states Ontrac uses to keep you updated on your package's journey are quite straightforward.
SHIPPING LABEL CREATED; DATA RECEIVED. THE PACKAGE DATE WAS SENT TO ONTRAC BUT WE HAVE YET TO RECEIVE THE PACKAGE FROM THE SHIPPER. This is the first state you'll see, indicating that the shipping label has been created and data has been received, but the package hasn't been received from the shipper yet.
PACKAGE ARRIVED AT DESTINATION FACILITY. THE PACKAGE WAS SCANNED AT THE DELIVERY FACILITY. This state shows that the package has arrived at the destination facility and has been scanned at the delivery facility.

PACKAGE SCANNED AT FACILITY. THE PACKAGE WAS SCANNED AT AN ONTRAC FACILITY. This state indicates that the package has been scanned at an Ontrac facility.
Here are the different tracking states Ontrac uses:
- SHIPPING LABEL CREATED; DATA RECEIVED. THE PACKAGE DATE WAS SENT TO ONTRAC BUT WE HAVE YET TO RECEIVE THE PACKAGE FROM THE SHIPPER.
- PACKAGE ARRIVED AT DESTINATION FACILITY. THE PACKAGE WAS SCANNED AT THE DELIVERY FACILITY.
- PACKAGE SCANNED AT FACILITY. THE PACKAGE WAS SCANNED AT AN ONTRAC FACILITY
- OUT FOR DELIVERY. THE PACKAGE WAS LOADED ON A VEHICLE AND IS OUT FOR DELIVERY.
- THE PACKAGE WAS DELIVERED. THANK YOU FOR USING ONTRAC!
OUT FOR DELIVERY. THE PACKAGE WAS LOADED ON A VEHICLE AND IS OUT FOR DELIVERY. This state shows that the package is on its way to you and has been loaded on a vehicle.
THE PACKAGE WAS DELIVERED. THANK YOU FOR USING ONTRAC! This is the final state, indicating that your package has been delivered successfully.
Troubleshooting Issues
If your OnTrac tracking number doesn't work, it's likely due to an error or mistake when the seller provided the tracking information. Verify that you entered the correct tracking number, which usually starts with "C", "D", "1LS", "LS", "LX", or "BN".
It's also possible that your shipping hasn't been picked up yet by the courier or the courier hasn't updated the tracking information. If you're still having trouble, contact your retailer for help.
Invalid Number/ID
If you're having trouble with an invalid OnTrac tracking number or ID, it's likely due to an error or mistake when the seller provided the tracking information. This can be frustrating, but it's an easy mistake to fix.
Verify that you've entered the correct tracking number, which usually starts with "C", "D", "1LS", "LS", "LX", or "BN". If the problem persists, contact your retailer for help.
OnTrac tracking numbers can also be invalid if your shipping hasn't been picked up yet by the courier or if the courier hasn't updated the tracking information.
Here are some possible reasons why your OnTrac tracking number or ID might be invalid:
* ReasonWhat to doError or mistake when seller provided tracking informationContact retailer for helpShipping hasn't been picked up yetWait for pickup or check with retailerCourier hasn't updated tracking informationWait for update or check with retailer
By following these steps, you should be able to resolve the issue and get the accurate tracking information you need.
Package with Incorrect Address
This will initiate an investigation, and you'll receive an email with a case number.
OnTrac will investigate and provide the latest information about your package and the next steps to take.
You'll need to wait for the investigation to be completed before any further action can be taken.
Don't worry, OnTrac has a process in place to help resolve issues like this, so you'll be in good hands.
What Should I Do If My Package Isn't Received?
If your package from OnTrac hasn't arrived, the first thing to do is check the tracking status on their website.
Check the tracking status on the OnTrac website, which can be done by visiting the website, entering your tracking number on the tracking page, and clicking “Track Your Package” to view the current status.
If the package is marked as delivered but you can't find it, submit an inquiry by selecting “Tracking shows delivered; no package” and follow the investigation process.

Contact your retailer for further assistance, as they may be able to provide additional information or help resolve the issue.
If you don't have a tracking number, contact your retailer for the information, as it's likely to be on your order page or in the shipment notification email.
For further assistance, you can text “track my package” to 587.817.2380 or use the virtual assistant feature on the OnTrac website.
Understanding Ontrac Features
Our online OnTrac shipment tracking tool offers real-time notifications on OnTrac delivery updates.
With the OnTrac tracking API, you can get instant auto track & trace and webhook push, making it easy to stay on top of your shipments.
You can also use our online tool to access the main features of our OnTrac courier tracking service, including the ability to track your shipments in real-time.
Courier Service Features
Our courier service offers a range of features that make tracking your shipment a breeze. Here are some of the key features you can expect.

With our online OnTrac shipment tracking tool, you can easily monitor the status of your package in real-time. This means you'll always know where your shipment is and when it will arrive.
Our online tracking tool is accessible 24/7, allowing you to check on the status of your shipment at any time. You can also use it to track multiple shipments at once, making it easy to keep tabs on all your packages.
One of the standout features of our courier service is the ability to receive email updates on the status of your shipment. This means you'll never miss an important update or have to worry about checking on your package constantly.
Our online tracking tool is also incredibly easy to use, with a simple and intuitive interface that makes it easy to find the information you need.
17 Features
OnTrac's tracking API makes auto track & trace and webhook push a breeze. This feature is a game-changer for businesses that need to stay on top of their packages.

With 17TRACK, you can get real-time notifications on OnTrac delivery updates. This means you'll never miss a delivery again.
OnTrac's API is integrated with 17TRACK, allowing for seamless tracking and tracing. This integration makes it easy to keep tabs on your packages.
Auto track & trace is made possible by OnTrac's API, which is a huge time-saver for businesses.
Integrate Multi-Carrier APIs
Integrating multiple carrier APIs can be a game-changer for businesses that need to track packages across different carriers.
By integrating with 17TRACK Tracking API for OnTrac tracking, you can enjoy package tracking accuracy of up to 99.9% precise.
This level of precision is crucial for businesses that need to ensure packages are delivered on time.
Frequently Asked Questions
What is tracking number format?
A tracking number is typically 8-40 characters long, consisting of letters and numbers with spaces or hyphens, usually displayed near the barcode on a shipping receipt.
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