
FedEx Custom Critical is a specialized shipping service that offers expedited transportation of high-priority, time-sensitive shipments.
With a network of strategically located facilities and dedicated drivers, FedEx Custom Critical can handle shipments of all sizes and weights.
FedEx Custom Critical provides a range of services, including same-day, next-day, and two-day delivery options.
Their services are designed to meet the unique needs of industries such as healthcare, electronics, and automotive.
What FedEx Custom Critical Offers
FedEx Custom Critical specializes in same-day and overnight delivery of expedited freight.
Their services include temperature-controlled shipping, which is perfect for transporting perishable goods.
FedEx Custom Critical offers secure shipping solutions, a must-have for transporting valuable or sensitive items.
They provide a hazmat transportation solution for safely handling hazardous materials.
Custom Critical's Surface Expedite can transport hazardous materials such as those that require special handling.
Their expedited ground services ensure that time-sensitive shipments are delivered quickly and efficiently.
With temperature-controlled shipping, you can rest assured that your goods will arrive at their destination in the same condition as when they were shipped.
Services and Features
FedEx Custom Critical offers a range of specialized services to meet the diverse needs of its customers. These services include temperature-controlled shipping, white glove services, secure shipping, hazardous materials shipping, and air expedite.
Temperature-controlled shipping is ideal for perishable goods, pharmaceuticals, and other temperature-sensitive items. This service maintains precise temperature ranges from -20°F to 70°F.
FedEx Custom Critical's white glove services provide an extra level of care and attention for high-value, delicate, or oversized shipments. This includes dedicated vehicles, specially-trained personnel, and services such as inside delivery, unpacking, and debris removal.
Secure shipping is a top priority for FedEx Custom Critical. This includes 24/7 monitoring, secure online tracking, and trained security professionals who can provide escorts and other security services as needed.
FedEx Custom Critical has a team of certified hazmat experts who can ensure compliance with all relevant regulations and safety standards for hazardous materials shipping.
Expedited ground freight and exclusive-use services are also offered by FedEx Custom Critical. This includes access to exclusive-use vehicles, which allow customers to "charter" their own FedEx truck for fast, direct, door-to-door service.
FedEx Custom Critical's exclusive-use vehicles are available 24 hours a day, 7 days a week, 365 days a year throughout the United States, Canada, and Mexico. These vehicles are equipped with two-way, onboard satellite communication and are protected by trained and vetted security professionals.
FedEx Custom Critical offers one of the largest qualified fleets of temperature-controlled vehicles in North America. These vehicles offer full-range temperature control from -20 degrees Celsius to 70 degrees Fahrenheit.
Here are some of the security options offered by FedEx Custom Critical:
- A shipment summary email with a digital photo of the driver(s) who will be picking up your shipment
- Vehicles with emergency alert capabilities
- Secure online tracking that allows you to monitor your shipment from pickup to delivery
- Security escorts for intrastate and interstate shipments
Why Choose?
FedEx Custom Critical is the way to go when you need to get your freight from point A to point B in a hurry. With expedited speed, you can count on delivery within hours or by a set time.
Their enhanced security features keep your valuable cargo safe, with satellite tracking and security professionals on the job. This gives you peace of mind knowing your shipment is in good hands.
You can rely on FedEx Custom Critical for industry-leading reliability, with over 35 years of perfecting expedited shipping under their belt. This means they've built unmatched capabilities to meet strict delivery promises.
Compliant dangerous goods shipping is also a priority, with only 15% of logistics providers able to handle hazardous materials properly. FedEx Custom Critical meets the highest standards in this area.
Special handling is available for sensitive freight, including temperature-controlled trucks and white glove service. This ensures safe transport of your unique cargo.
History and Industry
FedEx Custom Critical was founded in 1987 and has since become a leading provider of time-sensitive and critical logistics services.
The company's expertise in handling high-value and sensitive shipments has earned it a reputation for reliability and discretion.
FedEx Custom Critical's services cater to a wide range of industries, including healthcare, technology, and finance, where timely and secure delivery is paramount.
The Global Reach
FedEx Custom Critical serves customers in the United States, Canada, and Mexico, but also offers international shipping solutions to reach global customers and partners.

The company has a network of partner carriers and direct service to over 220 countries and territories, making it possible to provide expedited shipping and specialized services to virtually any destination in the world.
FedEx Custom Critical offers a range of international shipping solutions, including air expedite, ocean freight, and cross-border shipping services.
Its air expedite service provides fast, reliable shipping for time-critical shipments to international destinations, with door-to-door delivery and customs clearance support.
For larger or less time-sensitive international shipments, FedEx Custom Critical offers ocean freight solutions, including full container load (FCL) and less than container load (LCL) options.
FedEx Custom Critical's cross-border shipping services provide seamless transportation and customs clearance for shipments between the United States, Canada, and Mexico, helping businesses navigate the complexities of international trade.
The company's global network and expertise enable it to provide international shipping solutions for businesses to succeed in today's global marketplace.
History and Evolution
FedEx Custom Critical has a rich history dating back to 1947 when it was founded as Roberts Cartage, a small regional carrier based in Akron, Ohio.

The company has undergone significant growth and evolution over the years, expanding its services and capabilities to meet the changing needs of its customers. In 1994, Roberts Cartage was acquired by FedEx Corporation and rebranded as FedEx Custom Critical.
In 1998, FedEx Custom Critical introduced the industry's first online booking and tracking system, revolutionizing the way customers manage their shipments.
This innovation was followed by the launch of FedEx Custom Critical's temperature-controlled shipping service in 2002, which provided customers with a reliable and secure way to transport temperature-sensitive goods.
By 2010, FedEx Custom Critical had expanded its services to Mexico, offering seamless cross-border shipping solutions to its customers.
The company continued to innovate, introducing the White Glove Services division in 2015, which offered enhanced handling and care for high-value shipments.
In 2020, FedEx Custom Critical launched the COVID-19 Vaccine Shipping Solution, providing specialized support for the distribution of vaccines and related supplies.
Today, FedEx Custom Critical operates a fleet of over 1,400 vehicles and handles more than 1 million shipments annually, serving customers across a wide range of industries and geographies.
Industries Served

FedEx Custom Critical serves a diverse range of industries, including healthcare and pharmaceuticals, where it plays a critical role in the distribution of medications, vaccines, and medical devices.
The company's temperature-controlled shipping options and advanced security measures ensure that these sensitive shipments arrive safely and on time.
In the automotive and manufacturing sector, FedEx Custom Critical provides expedited shipping for critical parts and components, helping to minimize downtime and keep production lines running smoothly.
FedEx Custom Critical's secure shipping solutions and white glove services are ideal for the transportation of sensitive aerospace and defense equipment, including prototypes, samples, and classified materials.
The company's specialized handling and security measures make it a trusted partner for the shipping of high-value electronics and technology components, such as semiconductors, servers, and data storage devices.
FedEx Custom Critical offers a range of solutions to help retailers and e-commerce businesses get products to customers quickly and efficiently, including expedited ground shipping, air freight, and white glove services for high-value or oversized items.
Some of the key industries served by FedEx Custom Critical include:
- Healthcare and Pharmaceuticals
- Automotive and Manufacturing
- Aerospace and Defense
- High-Tech and Electronics
- Retail and E-commerce
In addition to these industries, FedEx Custom Critical also serves other sectors, including energy, fine art, government, and more.
What's It Like to Be a Contractor

Being a FedEx Custom Critical Contractor is a unique experience that offers a whole host of benefits. You become your own business owner, with the freedom to run your own show.
The Custom Critical fleet specializes in same-day and overnight delivery of expedited freight and parcels, which can include high-priority items or perishable goods like seafood or dairy.
As a contractor, you'll benefit from the stability of a long-established route, which is a reliable source of income. The infrastructure is already in place, so all you need to do is buy a truck.
Operating as a FedEx Custom Critical Contractor also comes with the recognition of the FedEx brand, which has a reputation for reliability and excellence. You can leverage this reputation to build your own business.
One of the best things about owning a FedEx route is the flexibility it offers. You can service an area anywhere in the country, and you don't necessarily need to live in that area full-time. You can be your own boss, wherever you want.
If you're willing to hustle and learn, owning a FedEx route can be a great investment opportunity. It allows you to build your own business and position yourself for future growth, whether that's through acquiring more routes or building your own fleet.
Comparison and Optimization
Planning ahead is key to a smooth FedEx Custom Critical experience. To ensure availability of vehicles and drivers, it's essential to book your shipments as far in advance as possible, especially for peak shipping periods or high-demand destinations.
Providing detailed information about your items is crucial for FedEx Custom Critical to provide the most appropriate equipment and services. This includes dimensions, weight, packaging, and any special handling requirements.
To optimize your shipping strategy, consider working with a dedicated FedEx Custom Critical account representative. They can provide valuable support and guidance to help you get the most value from the company's services.
Here are some key differences between FedEx Custom Critical and other expedited shipping options:
- Exclusive-use vehicles: FedEx Custom Critical offers vehicles where your shipment will be the only one on board.
- Specialized services: FedEx Custom Critical offers temperature-controlled shipping, white glove services, and hazardous materials handling.
- Advanced technology: FedEx Custom Critical invests in advanced tracking, monitoring, and optimization technologies.
- Extensive network: FedEx Custom Critical has a vast network of vehicles, drivers, and partner carriers.
vs. Other Expedited Options
When comparing FedEx Custom Critical to other expedited shipping options, it's clear that they stand out in several key ways.
FedEx Custom Critical offers exclusive-use vehicles, which means your shipment will be the only one on board, minimizing the risk of delays or damage.

Other expedited shipping providers may not offer this level of exclusivity, which can be a major advantage for businesses with high-value or time-sensitive shipments.
FedEx Custom Critical's range of specialized services, including temperature-controlled shipping and hazardous materials handling, is unmatched by many other expedited shipping options.
This is especially important for retail businesses and picky shoppers who require a high level of care and attention for their shipments.
With its advanced technology, FedEx Custom Critical provides a higher level of visibility, control, and efficiency than many other expedited shipping options.
This includes advanced tracking, monitoring, and optimization technologies that give businesses a clear understanding of their shipment's status.
FedEx Custom Critical's extensive network of vehicles, drivers, and partner carriers allows it to provide fast, reliable service to more locations than many other specialized carriers.
This is a major advantage for businesses that need to ship to a wide range of locations, both domestically and internationally.
Tips for Optimizing Experience
Planning ahead is key to getting the most out of FedEx Custom Critical's services. Book your shipments as far in advance as possible, especially for peak shipping periods or high-demand destinations.
Providing detailed information about your items is crucial for FedEx Custom Critical to provide the right equipment and services. This includes dimensions, weight, packaging, and any special handling requirements.
FedEx Custom Critical offers a range of service levels, from standard exclusive-use vehicles to full white glove services. Choose the service level that best fits your needs and budget.
To stay in control of your shipments, take advantage of FedEx Custom Critical's online tools and resources. This includes real-time tracking, automated alerts, and the secure online portal.
Working with a dedicated FedEx Custom Critical account representative can provide valuable support and guidance. This is especially helpful for businesses with frequent or complex shipping needs.
What FedEx Custom Critical Does
FedEx Custom Critical is a division of FedEx that specializes in same-day and overnight delivery of expedited freight. They offer a range of services to meet your time-sensitive shipping needs.
FedEx Custom Critical provides expedited ground services, including temperature-controlled shipping and secure shipping solutions. This ensures that your shipment is handled safely and securely.
Their temperature-controlled shipping services offer full-range temperature control from -20 degrees Celsius to 70 degrees Fahrenheit. This makes them ideal for shipping pharmaceuticals, biologics, paints, inks, food ingredients, and specialty compounds.
FedEx Custom Critical also offers exclusive-use services, where you can "charter" your own FedEx truck for your urgent freight shipments. These vehicles are available 24 hours a day, 7 days a week, 365 days a year throughout the United States, Canada, and Mexico.
Here are some of the services offered by FedEx Custom Critical:
- Expedited Ground Freight and Exclusive-Use Services
- Temperature-Controlled Shipping Services
- Secure Shipping Solutions, including hazmat transportation solution
- Special handling options for fragile, valuable, and high-security items
FedEx Custom Critical's secure shipping solutions include two-way, onboard satellite communication, trained and vetted security professionals, and secure online tracking. You can also opt for security escorts for intrastate and interstate shipments.
Frequently Asked Questions
Who is the CEO of FedEx Custom Critical?
The CEO of FedEx Custom Critical is Ramona Hood. She is also the president of the company.
What does received into customs mean in FedEx?
Received into customs" means your package has been delivered to the customs agency for clearance, but it doesn't necessarily mean it's been cleared yet, as delays can occur due to missing or incomplete documentation.
What does FedEx Custom Critical pay?
FedEx Custom Critical salaries range from approximately $25,000 to $115,512 per year, with hourly pay ranging from $16.10 to $26.83. Explore our job listings to learn more about specific positions and compensation.
Why is my FedEx package stuck in customs?
Your FedEx package may be stuck in customs due to missing paperwork, incomplete information, or the authorities needing more details to clear the goods. Check our website for more information on common customs delays and how to resolve the issue
How long does it take for a package to clear customs in FedEx?
Most FedEx shipments clear customs the same day, thanks to our EXPRESSCLEAR system, which allows for efficient on-site inspections and timely sorting. Over 90% of shipments are cleared the same day, ensuring timely delivery
Sources
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- https://expertbeacon.com/what-is-fedex-custom-critical/
- https://www.marketingscoop.com/consumer/what-is-fedex-custom-critical/
- https://querysprout.com/what-is-fedex-custom-critical/
- https://www.thetruckersreport.com/truckingindustryforum/threads/whats-the-deal-with-fedex-custom-critical.476632/
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