
Comcast requires you to update your address within 30 days of moving to ensure uninterrupted service.
You can update your address online through the Comcast website, by phone, or by visiting a local Comcast store.
To update your address online, you'll need to log in to your Comcast account and follow the prompts to update your address.
You can also update your address by calling Comcast's customer service number and speaking with a representative.
Update Service Address
To update your service address, head to Xfinity's website and navigate to the moving section. You can find it by going to https://www.xfinity.com/learn/moving.
Sign in to your account using your email, mobile number, or username and password. Once you're signed in, go to 'My Account' and under 'Common Solutions' select 'Move or Transfer Service.'
Enter the date you'd like to stop service at your current address, your new address, and the best number to reach you at. Click 'Keep Moving' to proceed.
You'll then see options for installation, including self-installation or professional installation. If you choose self-installation, you can select the date you want service to start at your new address. If you choose professional installation, you can choose a date and a two-hour window for the appointment.
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Change Your Address Online

To change your service address online, you can follow these steps. First, go to https://www.xfinity.com/learn/moving in your web browser.
You'll need to sign in to your account with your email, mobile number, or username and password. This will allow you to access your account information and make changes.
Once you're signed in, go to 'My Account' and under 'Common Solutions' select 'Move or Transfer Service.' This will take you to a page where you can enter your new address and other relevant information.
Enter the date you'd like to stop service at your current address on file, your new address, and the best number to reach you at. Then, click 'Keep Moving' to proceed.
At this point, you can make changes to your plan if you wish. Once you've made your selections, click 'Keep Moving' again to continue.
Next, you'll see the installation options displayed. You can choose between self-installation or professional installation, depending on your plan and equipment.
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Update Address by Phone

You can update your service address by phone, which is a convenient option if you're not near a computer or prefer to speak with someone directly.
To do this, call the customer service number listed on your account statement or website.
You'll need to provide your account information, including your account number and the new address you'd like to update.
The customer service representative will verify your identity and update your address accordingly.
This process typically takes a few minutes, and you'll receive a confirmation of the update over the phone.
Phone Number
To update your service address, you'll need to provide your phone number. This number is required to verify your identity and ensure that your update is processed securely.
Make sure your phone number is accurate and up-to-date, as this will be used to send you important updates and notifications about your service address change.
You can find the phone number you need to update in your account information, which can be accessed online or through the mobile app.
Email Address

To update your email address, you'll need to log in to your account and navigate to the Account Settings page.
Make sure you're using a valid email address that you check regularly, as this is how we'll communicate with you about your account and any important updates.
The email address you enter should be unique and not already in use by another account.
You can't use an email address that's been banned or suspended by our system.
If you're having trouble remembering your old email address, you can try searching your email inbox for any messages we've sent you in the past.
Troubleshooting
Troubleshooting can be frustrating, but it's often a straightforward process. The first step is to check if the address has been updated correctly in your account settings. If it hasn't, follow the steps outlined in the "Updating Your Account Information" section to make the necessary changes.
If you're still experiencing issues, try restarting your device and then try updating your service address again. This simple step can often resolve connectivity problems. Make sure you're using the correct format for your address, as specified in the "Address Format Guidelines" section.
If you're still having trouble, contact our customer support team for assistance. They'll be able to help you troubleshoot the issue and provide a solution. Don't forget to have your account information and address details handy when you reach out.
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Frequently Asked Questions
What do I do with my Comcast box when I move?
Return your Comcast box to any Xfinity store or a UPS facility, and let them know it's for return to Comcast. They'll box and ship it back to us for free.
How do I transfer my internet to a new address?
Notify your ISP 2-3 weeks in advance of your move to schedule a transfer, and ask about any associated fees for installation or equipment
Sources
- https://gethuman.com/customer-service/Comcast/how/How-Do-I-Move-My-Comcast-Service-to-a-New-Address/eqI
- https://forums.xfinity.com/conversations/customer-service/moving-issues/64f536adbaecdd4ece04ea4c
- https://www.xfinity.com/hub/customer-experience/digital-moves-xfinity
- https://www.allconnect.com/providers/xfinity/cancel-service
- https://www.localcabledeals.com/blog/how-to-transfer-xfinity-services-to-a-new-address
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