
Effective baggage handling is crucial for a smooth airport experience. Baggage handling services can be outsourced to specialized companies that have the expertise and equipment to manage large volumes of luggage.
These companies use advanced technology, such as automated baggage sorting systems, to quickly and accurately direct bags to their destinations. This helps reduce the risk of lost or delayed luggage.
Airport management can benefit from comprehensive baggage handling services, which include baggage handling systems, baggage handling software, and baggage handling equipment. This can help streamline operations and improve passenger satisfaction.
Baggage Handling Services
We can help you modernize your Baggage Handling System (BHS) regardless of the size of your airport.
dnata is a leading provider of ground handling services, having secured a 7-year ground handling license at Zürich Airport.
Their expertise in baggage handling is evident in their operations at Rome Fiumicino Airport, where they were granted an operating license and cleared to launch operations.
dnata has also been recognized for their commitment to environmental management, becoming the first ground services provider in Europe to earn IATA's environmental management certification (IEnvA).
Their baggage handling services have earned them numerous awards, including being crowned 'Ground Handler of the Year' for 10 consecutive years.
We Can Help

We can help with all aspects of baggage handling, from updating or modernizing your system to replacing controls.
Our team specializes in Baggage Handling System (BHS) controls and sortation to all major BHS OEMs.
We can assist with enterprise-wide management, interline management, sortation systems, or controls replacement, no matter the size of the airport.
Our expertise can help airlines and airports improve their baggage and passenger solutions.
Ground Operations Manual
Our Ground Operations Manual, also known as the dGOM, is a crucial part of our baggage handling services. It sets global standards for ground operations.
The dGOM is designed to ensure that our baggage handling processes are consistent and efficient across the globe. This means you can expect the same high level of service no matter where you are in the world.
By following the dGOM, we can minimize delays and lost luggage, making your travel experience smoother and less stressful. This is especially important for passengers with tight connections or special requirements.
The dGOM is a living document that is regularly updated to reflect changes in regulations, technology, and best practices. This ensures that our baggage handling services stay ahead of the curve and meet the evolving needs of our customers.
Alstef Group Secures BHS Contract

Alstef Group has extensive experience undertaking retrofit works in operational airports, minimizing impacts to operations.
Their team is expert at tailoring solutions from a customized suite of integrated, modular products and automation control software technologies.
Alstef Group specializes in Baggage Handling System (BHS) controls and sortation to all major BHS OEMs, helping to update or modernize BHS regardless of airport size.
They can assist with baggage or passenger solutions, including enterprise-wide management, interline management, sortation systems, or controls replacement.
Alstef Group has been awarded a significant contract to expand the baggage handling system at Zagreb International Airport, a key infrastructure project that reinforces a decade-long partnership with Croatia's busiest airport.
Their comprehensive project at Adelaide Airport in South Australia will enhance operational efficiency and security through standard 3 X-ray screening and other upgrades.
Alstef Group has successfully completed a comprehensive baggage handling system and screening upgrade at Henri Coandă International Airport in Romania, a project that showcases their expertise in BHS upgrades.
Their extensive experience in BHS upgrades includes working on major airport projects, such as the one at Juan Santamaria International Airport in San Jose, Costa Rica.
Alstef Group's expertise in BHS upgrades has earned them recognition in the industry, with successful projects completed in various locations around the world.
Real-Time Monitoring and Operations
Our Baggage Handling System (BHS) is equipped with a Human-Machine Interface (HMI) that provides a live graphical representation of the system.
This graphical representation allows control room operators to monitor the BHS in real-time, enabling them to identify areas of congestion or mechanical issues and alarms before they negatively impact system performance.
The HMI uses third-party open HMI packages like Navision and Ignition to display the live system status.
Real-time monitoring is essential for maintaining optimal system performance and ensuring smooth baggage processing.
Airport Services
At the airport, baggage handling services are a crucial part of the travel experience. Airlines and airports work together to provide a range of services to ensure your bags are safe and delivered to the right destination.
Check-in counters are typically open 2-3 hours before a flight's scheduled departure time, allowing passengers to drop off their bags and receive a baggage tag. This tag is essential for identifying your luggage throughout the handling process.
Airport staff use conveyer belts and scanners to expedite the baggage handling process, often sorting bags by destination and flight number. This efficient system helps prevent delays and ensures bags are delivered to the correct aircraft.
Transfers Between Terminals

Transfers between terminals can be a real hassle, but with the right help, it can be a breeze. We'll meet you on arrival and fast-track you through the transfer desk formalities in a group of no more than five travellers.
Our team will clear immigration and collect your baggage before your next flight with a different carrier. This saves you time and reduces the risk of missing your connection.
We'll locate your baggage and tag it for your onward connection, subject to the airline regulations and acceptance. Terms and conditions apply, so be sure to check with your airline beforehand.
Here are the airport services we offer for transfers between terminals:
- Airport Meet & Greet
- Baggage identification and onwards tagging
- Delivery of arrival bags
- Departure and arrivals support
- Airport Lounges
- Chauffeur services
These services will make your transfer as smooth as possible, so you can focus on your journey ahead.
Arrival Services
Airport arrival services can be a major stress-reliever, especially if you're not familiar with the airport or have a lot of luggage.
A meet and greet service is available, where a friendly staff member will meet you at the gate and escort you through the formalities, making the process smooth and hassle-free.
This personalized service also includes luggage handling, where your bags will be taken care of and delivered to the customs hall.
Once you've cleared customs, your luggage will be transferred from the customs hall to your waiting passenger vehicle.
Here's a breakdown of the arrival services:
- A meet and greet service, and escort through formalities
- Personalised luggage handling to customs hall
- Luggage transfer from customs hall to passenger vehicle
Equipment and Suppliers
Airport Technology has listed leading suppliers and contractors of baggage and cargo handling systems and related equipment. These suppliers offer a wide range of products, including baggage handling solutions, baggage screening systems, and automated baggage handling systems.
Airlines transport more than 52 million tonnes of goods a year, making air cargo services a significant industry. Air cargo services are more secure and safer compared to other forms of transportation.
The directory also includes providers of lifting and transportation systems, cargo handling systems, weighing systems, and conveying units.
Leading Equipment Suppliers
Airport Technology has listed leading suppliers and contractors of baggage and cargo handling systems and related equipment, including baggage handling solutions and baggage screening systems.
Airlines transport more than 52 million tonnes of goods a year, making air cargo services a significant industry.
The directory includes providers of lifting and transportation systems, such as conveyors and trolleys, which are essential for handling baggage and cargo efficiently.
Baggage and cargo handling equipment like lifters, trolleys, carts, wooden crates, pallets, and steel skids are also included in the directory.
Suppliers listed in the document offer a range of products and services, including bag tagging services and conveying units.
Selecting Equipment
Selecting the right equipment for your airport baggage handling system is crucial. It can make a huge difference in efficiency, cost, and passenger experience.
Automated baggage handling systems are becoming increasingly common in airports because they're cost-effective and energy-efficient. They can handle baggage smoothly even during peak times.

Some of the key components to consider when selecting equipment include check-in and self-bag drop systems, X-ray screening, hold baggage screening, and early baggage storage.
Bag transport and sortation systems are also essential, as they help move baggage quickly and accurately to its destination. Baggage unloading systems and baggage reclaim carousels are also critical for efficient baggage handling.
When evaluating equipment, consider factors such as cost and quality, item handling capabilities, and ease of use.
Luggage Preparation and Handling
To ensure a smooth luggage experience, it's essential to prepare your luggage correctly. Each item of luggage should not exceed 23KG.
You'll receive secure luggage tags alongside your confirmation letter to secure your luggage. These tags are a must-have to prevent any issues during collection and delivery.
Collection of your luggage will take place between 1 and 5 days before your cruise departs. A collection date and time window will be sent to you via text and email, 2 weeks prior to collection.
To make the return journey easy, your luggage will be collected on the day of your arrival. It will then be delivered to your chosen address within 1 to 5 days.
Here's a summary of the key collection and delivery details:
- Collection: 1-5 days before cruise departure
- Collection notification: 2 weeks prior to collection via text and email
- Drop-off: Day of arrival
- Delivery: 1-5 days after drop-off
Baggage System Experts and Contracts
In the world of baggage handling services, expertise is key. Baggage system experts are the backbone of efficient airport operations, ensuring that luggage is handled quickly and securely.
These experts often work with contractors to design, install, and maintain baggage handling systems. SITA, a leading provider of baggage handling solutions, has partnered with several major airlines to implement advanced baggage systems.
From automated baggage sorting to real-time tracking, these systems have revolutionized the way airlines manage their luggage. In fact, SITA's baggage handling solutions have reduced baggage handling times by up to 50% for some major carriers.
But who are these experts, and how do they work with contractors? Typically, baggage system experts come from a background in engineering or computer science, with experience in designing and implementing complex systems.
Contractors, on the other hand, are often specialized companies that provide installation and maintenance services for baggage handling systems. They work closely with baggage system experts to ensure that systems are installed correctly and functioning as intended.
Frequently Asked Questions
What is baggage handling service?
Baggage handling service is the process of transporting passenger luggage from check-in to arrival, involving multiple processes and checks. It ensures your luggage safely reaches its destination, but let's dive deeper into how it works.
What is the baggage handling fee?
The baggage handling fee at the airport is INR 1000 per baggage, plus an additional INR 600 per kg for excess baggage. This fee applies to extra luggage beyond the standard allowance.
What are the 5 major categories of ground handling services?
Ground handling services are categorized into 5 main areas: Aircraft Appearance and Provisioning, Catering, Ramp Service, Passenger Service, and Field Operation Service. These categories ensure a smooth and efficient airport experience for passengers and crew.
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