
Australia Post offers a range of tracking and delivery services to suit different needs and preferences. With its extensive network, you can expect reliable and efficient delivery of your packages.
Australia Post's tracking system allows you to monitor the status of your parcel in real-time, from collection to delivery. This feature provides peace of mind and helps you plan your day accordingly.
Australia Post offers various delivery options, including parcel lockers and post office collection. This flexibility ensures that you can receive your packages at a time that suits you.
A unique perspective: Canada Post Xpresspost Tracking Number
History of Australia Post
Australia Post has a rich history that dates back to 1809, when the first postmaster, Isaac Nichols, was appointed in Sydney. He operated from his home in George Street, Sydney, and his main job was to take charge of letters and parcels arriving by ship.
Before Nichols took over, mail was passed on by ad hoc arrangements between transporters, storekeepers, and settlers. These arrangements were flexible but inherently unstable.
The first organisation of a postal service in Australia was a significant milestone, and it paved the way for the expansion of postal services to other parts of the country. By 1812, postmasters were also appointed in Tasmania, and by 1829, Western Australia had its own postmaster.
In 1825, the New South Wales Legislative Council passed the Postal Act, which transferred responsibility from Nichols to the governor. This marked a significant shift in the management of the postal service.
The early postal service was a crucial lifeline for settlers, who would often ride many miles out of their way to deliver neighbours' mail. The cost of collecting mail was a fixed price of one shilling per letter, with parcels costing more depending on their weight.
Challenges and Controversies
Australia Post has had its fair share of challenges and controversies over the years.
The company has had a long and difficult relationship with the Communication Workers Union, with the union claiming that delivery contractors provided a poor parcel delivery service in 2012.

Complaints about Australia Post's business practices in relation to its franchised retail outlets, such as Licensed Post Offices (LPOs) and Community Postal Agencies (CPAs), led to a Senate inquiry in 2014.
The inquiry's report recommended increased payments and the establishment of an independently chaired stakeholder forum, which highlights the need for Australia Post to improve its relationships with its stakeholders.
In 2015, Australia Post had a high-profile legal battle with Sendle, a transnational courier, over the use of the term "Post without the office", which Australia Post claimed was deceptively similar to their trademark.
Job Cuts
Australia Post faced significant job cuts in 2015 due to mounting losses and a decline in its letter delivery service. The company announced that it would reduce its workforce by 1,900 over three years through voluntary redundancies.
Mail delivery losses were a major concern, with Australia Post facing a loss of nearly $500 million for the 2014–15 financial year.
Despite the initial plan to reduce its workforce, Australia Post's workforce remained broadly similar in numbers to 2015 by 2019.
Criticism and Controversies

Australia Post has faced its fair share of criticism and controversies over the years. In 2012, the Communication Workers Union claimed that delivery contractors provided a poor parcel delivery service, especially during the peak Christmas period.
This led to a number of complaints from individuals and the LPO Group about Australia Post's business practices in relation to its franchised retail outlets. An Australian Senate inquiry was conducted in 2014, resulting in a unanimous report with recommendations for increased payments and the establishment of an independently chaired stakeholder forum.
One notable controversy involved Sendle, a transnational courier, which had a legal battle with Australia Post in 2015. Australia Post claimed that Sendle's slogan "Post without the office" was deceptively similar to their trademark, but Sendle argued that there was no similarity and that they were differentiating from Australia Post.
In the end, Sendle won the case after a two-year trademark dispute. This highlights the importance of clear communication and differentiation in the postal industry.
Appearance of Numbers

An Australia Post tracking number is a 13-digit alphanumeric code. It starts with two letters.
Most Australia Post tracking numbers begin with two letters, followed by nine digits. These numbers end with "AU" most of the time.
You'll often find the tracking number on your shipping receipt or in a confirmation email from the sender. It's a good idea to enter it exactly as given to avoid any errors in tracking.
A valid Australia Post tracking number is 13 characters long, combining letters and digits. It's usually in the format of two letters, followed by nine numbers, and ends with “AU”, like EE999999999AU.
Services and Products
Australia Post offers a range of services and products to cater to different needs. They operate in three core markets: letters and associated services, agency services and retail merchandise, and parcels and logistics.
Their services include agency services, which provide third-party services like bill payment, banking, and identity services. They also offer personal finance products, such as car and travel insurance, and currency conversion.
You can send packages of various sizes and weights through Australia Post, with prices starting at $2.40 for packages up to 125g, $3.60 for packages up to 250g, and $6.00 for packages up to 500g.
Here's a summary of their parcel pricing:
- 260 x 360 x 20mm – Up to 125g – $2.40
- 260 x 360 x 20mm – Up to 250g – $3.60
- 260 x 360 x 20mm – Up to 500g – $6.00
21st Century
In 2010, Ahmed Fahour was appointed CEO of Australia Post and introduced a new strategy called "Future Ready" to reinvigorate the company.
This strategy included a new organisational structure and a renewed focus on digital businesses under the "eServices" strategic business unit. However, it was insufficient in contributing to Australia Post's development as a financially self-sustaining business.
The corporation acknowledged this in 2013, and by 2015, Australia Post announced its first loss in 30 years, with a $222 million loss.
The loss was largely due to a significant decrease in addressed and stamped mail, which led to a $381 million loss in the mail delivery side of the business.

Parcel delivery then accounted for over half of total revenue, with overall revenue remaining stable at $6.37 billion.
In 2017, Australian Prime Minister Malcolm Turnbull criticised CEO Ahmed Fahour's $5.6 million annual salary, leading to Fahour's resignation in July of the same year.
Australia Post completed a major rebranding project in 2019, which included the development of a new brand identity, website, and self-service platform.
The project also saw the introduction of custom-designed electric vehicles and the transfer of several thousand workers from letters to parcels, as parcels deliveries increased while letter deliveries fell.
Products and Services
Australia Post operates in three core markets: letters and associated services, agency services and retail merchandise, and parcels and logistics. These markets provide a wide range of products and services to customers.
In the letters and associated services market, Australia Post offers a variety of postage rates for different sizes and weights of letters. For example, a small letter up to 125g costs $2.40, while a small letter up to 250g costs $3.60.
Here's a breakdown of the postage rates for small letters:
In addition to letters, Australia Post also offers agency services, including bill payment services, banking services, and identity services. These services are available at Australia Post outlets across the country.
Retail merchandise is another key area of focus for Australia Post, offering a range of complementary products, packaging products, collectibles, and post office boxes and locked bags.
Parcels and Logistics
Australia Post offers a range of parcels and logistics services that make it easy to send and receive packages across Australia and internationally.
You can track your parcels in real-time using your tracking number, which can be found on your receipt, on the barcode or removable sticker of a prepaid satchel, or in your order confirmation or invoice.
To track your parcel, simply go to the Australia Post website and enter your tracking number into the search bar. You can also sign up for email or text notifications to stay up-to-date on the status of your parcel.
Australia Post provides complete end-to-end supply chain capabilities, from manufacturer to consumer, with integrated logistics services and a range of distribution options. This makes it easy to track and trace deliveries.
Operational Development
Australia Post operates in three core areas: letters and associated services, retail merchandise and agency services, and parcels and logistics. This broad range of services is made possible by extensive technology-based infrastructure programs.
The corporation has a number of subsidiaries and joint ventures, including Sai Cheng Logistics International, a joint-venture logistics company established with China Post in 2005.
Australia Post operates regular mail delivery as well as an express/courier service through Messenger Post (Now trading as Startrack Courier). This service is used by over a million customers every business day.
The corporation reaches more than 10 million Australian addresses and operates 4,330 postal outlets.
Under its community service obligations, Australia Post is committed to providing an accessible, affordable, and reliable letter service for all Australians.
Parcels and Logistics
Australia Post offers a wide range of services for parcels and logistics. They collect, process, and deliver single parcels or multi-parcel consignments across Australia and internationally.
Their services include end-to-end supply chain capabilities, from manufacturer to consumer, with integrated logistics services and various distribution options. This means you can track and trace deliveries with ease.
To track your parcel, you'll need your tracking number ready. You can find this on your receipt if you posted the item at a Post Office counter, or on the barcode or removable sticker if you used a prepaid satchel.
If the sender provided your email address, you might receive emails with the tracking number and updates on the item's progress through AusPost's free Track Advice service. You can also check the tracking number on your order confirmation or invoice if you made an online purchase.
Here are some ways to obtain your tracking number:
- If you posted the item at a Post Office counter, you can find the tracking number or article ID on the receipt.
- If you utilized one of our tracked services such as prepaid satchels, you can locate the tracking number on the barcode or removable sticker.
- If the sender provided your email address, we will send you emails with the tracking number and updates on the item's progress.
- If you made an online purchase, the tracking number or article ID might be included in your order confirmation or invoice.
Digital Services
Australia Post offers a range of digital services beyond its core mail and parcel delivery functions.
One of these services is employment screening, which can be a valuable resource for businesses looking to hire new staff.
They also provide online payment services, making it easier for customers to manage their accounts and make payments.
A digital identity platform is another digital service offered by Australia Post, which can help individuals and businesses securely verify identities.
Packages with AfterShip

If you're searching for a reliable way to track your Australia Post packages, AfterShip is an excellent option. AfterShip provides a dependable and thorough package tracking solution for numerous postal services.
To get started, find your tracking number by checking your email or any confirmation messages you received when placing your order. The tracking number is typically provided by the shipping company or the online retailer.
Once you have your tracking number, enter it into the AfterShip Tracking Page search bar. Click on the "Track" button to proceed, and give the website a moment to process the request.
You'll then see an updated page displaying the most recent status of your package, including details such as the package's last known location and an estimated delivery date based on the available data.
Here's a quick rundown of the tracking information you can expect to see:
By using AfterShip, you can easily track your Australia Post packages and stay up-to-date on their status.
Digital Services
Australia Post offers a range of digital services beyond its core mail and logistics offerings. These services include employment screening, which can be a convenient solution for businesses looking to streamline their hiring process.
Employment screening is a digital service that allows businesses to verify the credentials of potential employees. This can be a valuable tool for companies looking to reduce the risk of hiring unqualified or dishonest candidates.
Online payment services are another digital offering from Australia Post. This service enables customers to make payments quickly and securely online.
A digital identity platform is also part of Australia Post's digital services portfolio. This platform provides customers with a secure and convenient way to manage their personal and financial information online.
Who Uses 17TRACK for Packages?
Millions of users from 230+ countries are using 17TRACK to track their packages.
17TRACK offers tracking for over 2,669 carriers, making it a versatile tool for users worldwide.
Australia Post orders from global marketplaces like TikTok, Shopify, Amazon, Wish, and AilExpress can be tracked on 17TRACK.
Tracking and Delivery
Tracking your Australia Post package is a breeze, and you have multiple options to do so. You can use the official Australia Post website or their MyPost account for detailed tracking and notifications.
If you prefer a more convenient option, you can download the AusPost app to track your package on your mobile device. Alternatively, you can use AfterShip's Tracking Page by entering your tracking number for reliable results.
For a more comprehensive tracking experience, you can use 17TRACK, a precise and comprehensive logistics tracking platform that integrates with over 2,533 carriers, including Australia Post. With 17TRACK, you can track multiple global tracking numbers at once, separated by commas, spaces, or one per line.
To view your tracking information, simply enter your Australia Post tracking number on 17TRACK's tracking page and follow the steps to view your detailed tracking information, including the current status, location history, and expected delivery date.
If you're having trouble tracking your package, you can try checking the address details with the sender, as they may have made a mistake when addressing it. You can also check if someone else at home or work received or signed for the item.
Here are some steps to follow if you're having trouble tracking your package:
- Track your item to check its status.
- Check your mailbox or under your door for a notification card.
- Check if someone else at home or work received or signed for the item.
- Check if your item has been left in a safe place.
- Check the address details with the sender.
Remember, most delayed parcels arrive within 5 working days after the expected delivery date, so be patient and try tracking your package again later.
Tracking and Status
You can track your Australia Post packages in multiple ways. For instance, you can use the official tracking page or third-party platforms like 17TRACK.
To use the official tracking page, visit the Australia Post website and locate the "Track Your Shipment" section, where you can input your tracking number. This will give you detailed tracking information, including the current status, location history, and expected delivery date.
17TRACK is another option for tracking your Australia Post packages. You can enter your tracking number on their website and get real-time updates on your package's status. This platform also integrates with over 2,533 carriers, making it a convenient choice for tracking multiple packages.

Understanding the tracking status of your package is also crucial. Australia Post provides a breakdown of common order tracking statuses and their meanings. These statuses include "Contact sender", "Pending", "Returning to sender", and "Delivered", among others.
Here's a list of common Australia Post tracking statuses and their meanings:
If you're unable to find your package, you can try tracking it on 17TRACK or contacting Australia Post for assistance.
Integration and APIs
Integration with Australia Post's tracking APIs offers unparalleled global coverage, with over 1,100 carrier integrations and support for 52+ languages.
The 17TRACK Tracking API provides package tracking accuracy of up to 99.9%, making it a reliable choice for businesses.
To handle bulk tracking efficiently, the 17TRACK Tracking API allows for real-time package status updates via email, ensuring you're always in the loop.
Here are some key benefits of integrating with the 17TRACK Tracking API:
- Package tracking accuracy of up to 99.9%
- Real-time package status updates via email
- Bulk tracking capabilities
Integrate Multi-Carrier APIs
Integrating multiple carrier APIs can be a game-changer for businesses that ship packages globally. With 1,100+ carrier integrations and support for 52+ languages, you can reach a vast customer base worldwide.

Having a single platform for tracking packages from various carriers streamlines operations and reduces errors. Normalized data and standardized 7 main-statuses and 33 sub-statuses ensure accuracy in tracking updates.
AI-powered data integrity helps recognize new tracking number patterns, reducing the risk of errors or missed updates. This feature is especially useful for businesses that deal with a high volume of packages.
For e-commerce sellers, integrating Multi-Carrier APIs can be a must-have feature. With 17TRACK, you can build an order tracking app for Shopify sellers, keeping track of Australia Post packages and more.
Here are some key benefits of integrating Multi-Carrier APIs:
- Global coverage with 1,100+ carrier integrations and 52+ languages
- Accuracy with normalized data and standardized 7 main-statuses and 33 sub-statuses
- Data integrity with AI-powered recognition of new tracking number patterns
- Uptime & Reliability with 99.99%+ uptime and compliance with ISO 27001, SOC2, and GDPR
Integrate with 17TRACK API
17TRACK's Tracking API offers up to 99.9% precise package tracking accuracy. This means you can trust the information you receive about your packages.
Bulk tracking is also a feature of the 17TRACK API, allowing you to handle all your shipments efficiently. This can be a huge time-saver for businesses that ship a lot of packages.

By integrating with 17TRACK API, you can get real-time package status updates via email. This keeps you informed and up-to-date on the status of your packages.
You can use 17TRACK's API to integrate with over 2,533 carriers, including USPS, UPS, FedEx, DHL, and others. This makes it a comprehensive logistics tracking platform.
It's easy to use 17TRACK's API, even if you have multiple tracking numbers to enter. Simply enter them all at once, separated by commas, spaces, or one per line.
Missing or Lost Parcels
If your parcel is missing, don't panic! Most delayed parcels arrive within 5 working days after the expected delivery date.
You can start by tracking your item if it was sent using a tracking service. Check your mailbox or under your door for a notification card, or look for an email, app or SMS notification.
If someone else at home or work received or signed for the item, check with them to see if they have it. In a large building, contact building management or the mailroom to see if they have your parcel.
It's also possible that your item has been left in a safe place, such as under or behind something, or in your mailbox. Check these areas carefully.
If you're sending or waiting for items from overseas, check our International Updates for any known international delays. Domestic service disruptions are listed on our Domestic Updates page.
Official Website and Features
17TRACK is a logistics tracking platform that integrates with over 2,533 carriers, including Australia Post. It's a great tool to use when tracking your packages.
You can enter your Australia Post tracking number on 17TRACK's tracking page. If you have multiple tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.
The platform provides detailed tracking information, including the current status, location history, and expected delivery date. This can be super helpful when trying to keep track of your packages.
Frequently Asked Questions
Does Australia Post deliver to USA?
Yes, Australia Post delivers to the USA, with shipping times varying depending on the destination. Check the full list of international shipping destinations and estimated delivery times for more information.
How do I contact Australia Post?
To contact Australia Post, call 13 POST (13 76 78) or visit their website at www.auspost.com.au/help-and-support. You can also contact other parcel couriers or postal operators directly for assistance.
Is Australia Post reliable?
Yes, Australia Post is committed to providing a reliable letter service to all Australians. They aim to deliver mail to every corner of the country, regardless of location.
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